URGENT: Blocks are missing, elements are missing, navigation & footer are missing

Soeren Stelljes

• July 17, 2025 07:36

Hi since the latest update my website is mess.

Elements like icons are missing, blocks are missing, my navigation is missing, my footer is missing.

I have an urgent client-facing event today and need my website in shape. Please help

https://systemisches-institut-hamburg.de/

The account I created you guys is still active as user..

0

• 

  Ariel H.

  • July 17, 2025 14:48

  Hi Soeren,

  Thanks for getting back to us, and I’m really sorry for the disruption this has caused.

  We’ve recently released Brizy 2.7.2 and Brizy Pro 2.7.1, which include fixes for issues like missing blocks, navigation, and footer elements not displaying on the live site. If you haven’t already, please update to these versions.

  After updating, try making a small change to the affected pages—such as adding 1px padding to a section or global header/footer—and save. This can help trigger a recompile and often resolves the display issues.

  Also, we noticed that the previous login details no longer work. When you have a moment, please create a new temporary user account and send us the updated login credentials so we can take a closer look.

  Best regards,
  Ariel H.

  0
• 

  KC George

  • July 17, 2025 15:11

  Hello Soeren,

  Brizy pages are not updating on your website. Only if pages can be updated, the above issues can be fixed.

  Chrome DevTools shows a 404 error on admin-ajax.php file. This file is necessary for updating Brizy pages. Looks like you are signed into the WordPress Dashboard now and hence we could not take a screenshot of the error.

  0
• 

  Soeren Stelljes

  • July 17, 2025 17:35

  Hi Kc George,

  Most issues were resolved using Ariel's instructions. However, there’s still a block visible on the subpage: https://systemisches-institut-hamburg.de/magazin/ — it’s a global block, but it doesn’t belong on that page. I can’t see it in edit mode, and in the block settings, that page isn’t selected either, yet it still appears on the live site. The block was originally placed on the homepage and the first three subpages.

  Could you help fix this? I’ve sent the login details to you again via email.

  

  0
• 

  KC George

  • July 18, 2025 13:21

  Hello Soeren,

  We have escalated this issue to our developers. We are working on a fix and will inform your once we have made progress.

  0
• 

  KC George

  • July 18, 2025 14:13

  Hello Soeren,

  A new update was released and this has fixed the above issue in your project.

  0
• 

  Soeren Stelljes

  • July 25, 2025 10:23

  How safe is it to update to the current versions of brizy and brizy pro?

  0
• 

  Ariel H.

  • July 25, 2025 11:29

  Hi Soeren,

  Thanks for reaching out.

  So far, issues with updating Brizy and Brizy Pro have decreased with the latest releases. However, because WordPress setups can differ widely in plugins, themes, and server configurations, we can’t guarantee a smooth update in every case.

  The best and safest approach is to create a staging version of your website and run the update there first. This allows you to test everything without affecting your live site.

  Let us know if you need help with that.

  Best regards,
  Ariel H.

  0
• 

  Soeren Stelljes

  • August 12, 2025 08:56

  Hey Ariel, Hey KC... I've there are block on subpages which not been there. I only see the blocks in the live environment not in the builder environment. I'm having a important event tomorrow and need my website to be available with all blocks on the right place. I haven't made the update since Brizy 2.7.3 and Brizy Pro 2.7.1. in fear of updating new issues. Now I'm reading that after the newest update again many issues appear. What should I do here? I have no time for a whole day of bug fixing due to simple updates.. Please help!

  0
• 

  Ariel H.

  • August 12, 2025 09:37

  Hi Soeren,

  Thank you for the update.

  Please share your WordPress login credentials (you can set up a temporary user if preferred), so we can take a closer look. Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/28135392461458
  WordPress Admin URL:
  Username:
  Password:

  Also, please provide the specific page URLs on your website where the issue can be replicated, so we can test directly in the affected areas.

  Looking forward to your reply.

  Best regards,
  Ariel H.

  0
• 

  Soeren Stelljes

  • August 12, 2025 10:07

  Done!

  0
• 

  Ariel H.

  • August 12, 2025 10:58

  
  Hi Soeren,

  Thank you for your cooperation.

  We have updated Brizy and Brizy Pro on your site, and everything appears to be working properly. Please review it and let us know if you notice anything unusual.

  Best regards,
  Ariel H.

  0

Please sign in to leave a comment.