mio sito web non funziona

Laura Ferrara

• July 16, 2025 15:24

Salve,

dopo agli ultimi aggiornamenti di brizy i menu, i pulsanti e gli slideshow non funzionano!!

URGENTE!!

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  Ariel H.

  • July 16, 2025 16:05

  Hi Laura,

  Thank you for reaching out, and I’m really sorry to hear about the issues you're experiencing after the recent updates.

  We’ve released follow-up versions to address problems like broken menus, buttons, and slideshows. Please make sure you’ve updated to the latest versions:

  Brizy 2.7.1
  Brizy Pro 2.7.0

  After updating, try making a small change to the affected pages, such as adding 1px of padding to a section and save. This can help trigger a recompile and often resolves the display issues.

  If things still aren’t working as expected, feel free to share temporary login credentials so we can take a closer look.

  Kind regards,
  Ariel H.

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  Laura Ferrara

  • July 16, 2025 21:17

  I have updated to the latest versions:
  Brizy 2.7.1
  Brizy Pro 2.7.0

  I tried making small changes to the top menu, but after clicking update, the loading spinner keeps spinning and never stops.

  I prefer not to provide login credentials.

  It’s unacceptable that every time you release an update, my website ends up having issues!

  I’m waiting for your instructions to resolve these problems.

   

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  Laura Ferrara

  • July 17, 2025 06:19

  Ho ripristinato un backup del 7 luglio 2025 e adesso il mio sito funziona bene.
  Se faccio gli aggiornamenti indicati nell'immagine che segue, menu e links non funzionano.
  Aspetto vostre soluzioni
  
  

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  Ariel H.

  • July 17, 2025 09:16

  
  Hi Laura,

  Thank you for the update and we apologize for the inconvenience.

  Please provide us with temporary access to your WP Admin page so we can take a look. Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/28123463006866
  WordPress Admin URL:
  Username:
  Password:

  Looking forward to your reply.

  Best regards,
  Ariel H.

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  Ariel H.

  • July 17, 2025 11:15

  Hi Laura,

  Thank you for getting back to us. It looks like your website has two-factor authentication enabled, which is preventing us from accessing the backend to properly inspect the issue.

  

  Would you mind temporarily disabling two-factor authentication so we can log in and take a closer look? Once we've completed our checks, you can safely re-enable it right after.

  Best regards,
  Ariel H.

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  Laura Ferrara

  • July 21, 2025 16:21

  Salve,

  ho fatto quello che mi avete chiesto ma non ho ricevuto risposta.

   

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  Ariel H.

  • July 22, 2025 08:46

  Hi Laura,

  We've updated both Brizy and Brizy Pro to the latest versions, and everything now appears to be working properly on our end. When you have a moment, please give it a try and let us know if you're still experiencing any issues. We're happy to assist further if needed!

  Best regards,
  Ariel H.

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  Laura Ferrara

  • July 22, 2025 13:40

  Ciao,

  ho visto che il mio sito web sta funzionando bene, senza errori di menu e slideshow.
  
  1. Ho bisogno di sapere cosa avete fatto per risolvere i problemi;
  2. Vorrei ricevere una mail che mi avvisi quando rilasciate gli aggiornamenti.
  
  Rimango in attesa di risposte
  Cordiali saluti

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  Ariel H.

  • July 22, 2025 14:51

  Hi Laura,

  Thank you for following up.

  We’ve updated both Brizy and Brizy Pro to their latest versions. The issues you encountered were related to problems reported in earlier updates, which have now been resolved in Brizy 2.7.3. I apologize for the inconvenience.

  Regarding your second point, while we don’t currently send out email notifications for every update, you can always check our Changelog page at https://www.brizy.io/changelog for the latest release notes and version history.

  Please let us know if you need anything else.

  Best regards,
  Ariel H.

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  Laura Ferrara

  • July 22, 2025 20:27

  Ok, guarderò la pagina https://www.brizy.io/changelog

  Vorrei sapere come creare la pagina 404 con brizy.

  Grazie

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  KC George

  • July 23, 2025 05:55

  Hello Laura,

  Kindly follow the procedure at https://jmp.sh/SbEGB1d8 to design a 404 page using Brizy. 

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  Laura Ferrara

  • July 23, 2025 09:41

  Grazie mille!
  
  Buon lavoro.

   

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