Header and Page templates not working with Brizy Pro

Eric Tuvel

• July 15, 2025 21:05

I came to my site today and the header is just not displaying and other Brizy pages. Basically the Brizy pages are all not working. PLEASE HELP! This is a big issue and we have important information on our site for an upcoming event we need this to work. 

 

https://visionzeronetwork.org/

 

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  Ariel H.

  • July 16, 2025 11:47

  Hi Eric,

  Thank you for reaching out and we apologize for the inconvenience.

  Please provide us with temporary access to your WP Admin page so we can take a look. Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/28102937512722
  WordPress Admin URL:
  Username:
  Password:

  Looking forward to your reply.

  Best regards,
  Ariel H.

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  Eric Tuvel

  • July 16, 2025 13:46

  I fixed the issue by going to into the Brizy Page Template and justing "saving"/"updating" the template without actually making any changes. Do you have an idea why this would fix the issue? While the fix turned out to be simple, I had no way of knowing this would work and for the template to just stop working properly at random, is very concerning. We seem to have issue every so often with Brizy without doing anything. The builder is great, but these issues are concerning. Do you know what's going on? Is there something we need to do on our end or settings in Brizy to make sure this doesn't happen?

   

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  Ariel H.

  • July 16, 2025 13:55

  Hi Eric,

  Thank you for the update, and I completely understand your concern.

  What likely happened is that the template needed to be recompiled, saving or updating it, even without changes, can trigger that process in Brizy. This can sometimes occur after plugin updates, caching issues, or when changes haven’t fully synced with the frontend.

  While it handles most things automatically, occasional manual refreshes like this can help. We're working to improve this behavior, but for now, there's nothing specific you need to change on your end.

  Thanks again for your patience, and we truly appreciate your feedback.

  Kind regards,
  Ariel H.

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