Internal links # not work properly

Mirosław Osowiec

• July 10, 2025 17:49

Internal links # do not work properly, they do not take you to the desired location immediately, only after several attempts

https://ram1500.projektymeg.pl/durango/    - VEHICLES UNDER THE BANNER

Wersja 2.6.14 pro

Wersja 2.6.22 

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  Ariel H.

  • July 11, 2025 09:03

  Hi Mirosław,

  Thank you for reaching out.

  The links appear to be working properly on our end. To better understand the issue you're experiencing, could you please share a short screencast showing the problem?

  Looking forward to your reply.

  Best regards,
  Ariel H.

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  Mirosław Osowiec

  • July 14, 2025 17:58

  Hello,
  Below is the link to the recording.

  https://drive.google.com/file/d/1xE1NZOr08_xrNd1blOGpYW98jGnq9aXk/view?usp=drive_link

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  Ariel H.

  • July 15, 2025 09:08

  Hi Mirosław,

  Thank you for the update.

  The issue you're experiencing appears to be related to caching. When you have a moment, could you please try the following steps:

  1. Temporarily disable all other plugins except for Brizy and Brizy Pro.
  2. Clear your browser and site cache.
  3. Update Brizy and Brizy Pro to the latest versions, if you haven’t already.

  

  Then check if the issue still occurs. This will help us determine if there’s a conflict or if the cache is causing this issue.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Mirosław Osowiec

  • July 15, 2025 10:42

  Hello,
  After upgrading Brizy, the same thing happens; it doesn't load the first time.

  Video below.

  https://drive.google.com/file/d/1f3VkVmFeNOuEkghNRwTWMNfN7PrLgpd8/view?usp=sharing

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  Ariel H.

  • July 15, 2025 11:17

  Hi Mirosław,

  Thank you for the update.

  Please provide us with temporary access to your WP Admin page so we can take a look. Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/27994706271890
  WordPress Admin URL:
  Username:
  Password:

  Looking forward to your reply.

  Best regards,
  Ariel H.

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  Mirosław Osowiec

  • July 15, 2025 11:24

   

  hi,
  data sent to the specified address.

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  Ariel H.

  • July 15, 2025 11:34

  Hi Mirosław,

  Thank you for your cooperation.

  Upon checking, we noticed that there are two internal links applied within the column, and another one set on the image - https://youtu.be/lf1qAUCHPC4

  To ensure the internal link works properly and takes you to the desired section right away, please make sure the link is assigned directly to the column itself.

  This should help improve the behavior you're experiencing with the anchor links.

  Let me know how it goes or if you need further assistance.

  Best regards,
  Ariel H.

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  Mirosław Osowiec

  • July 15, 2025 11:56

  Hello, the YT recording is private, the click is set to the entire column,
  now the links don't work at all

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  Ariel H.

  • July 15, 2025 12:08

  Hi Mirosław, Sorry about that, please try it again.

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  Mirosław Osowiec

  • July 15, 2025 17:37

  Hello,
  It's still not working as it should. See the recording below.

  Please help.

  https://drive.google.com/file/d/1k13abY_5K9Rfz1AIWS0iwXXPGCS3XSWs/view?usp=sharing

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  Ariel H.

  • July 16, 2025 11:35

  Hi Mirosław,

  Thank you for the update, and I’m sorry for the inconvenience this has caused. I’ve asked a colleague to investigate the issue and will share any news with you as soon as I have it.

  Best regards,
  Ariel H.

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  Mirosław Osowiec

  • July 21, 2025 09:37

  Hello, I'm still waiting for help. The error isn't browser-dependent. My PHP version is the latest, Brizy Version 2.7.3.

  Brizy Pro Version 2.7.1.

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  Ariel H.

  • July 21, 2025 15:33

  Hi Mirosław,

  Thank you for your patience.

  The issue you reported is still ongoing, and our team is continuing to look into it. In the meantime, we recommend reverting to the last stable version of Brizy and Brizy Pro to see if that helps resolve the issue on your end - https://supportfiles.brizy.site/

  We’ll keep you updated as soon as we have more information. Apologies again for the inconvenience.

  Best regards,
  Ariel H.

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  Mirosław Osowiec

  • August 11, 2025 18:32

  Hello, the problem is still not resolved. I moved the website to a production server, but that didn't change anything. I can't revert to the previous version of Briza, as the problem has existed from the very beginning. Please help.

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  Ariel H.

  • August 12, 2025 10:02

  Hi Mirosław,
  
  Thank you for following this up

  Unfortunately, this is an ongoing issue. Our team is working on it, and we’ll reach out to you as soon as we have an update.

  We apologize for the inconvenience.

  Best regards,
  Ariel H.

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