Site elements missing (account status changed to free) on some projects

Timothy Faux

• June 26, 2025 13:09

Hello, I have had the same Brizy Pro Studio and Brizy Pro Lifetime since 2021. Today when I logged in, several of my projects have reverted to Free and have elements missing from backend editing, instead showing a prompt to upgrade to Pro. When I click a free project's new "Activate Pro" menu item, the dialog says I have "-1/2" Pro projects remaining. What is going on here? My understanding when I signed up was that with Lifetime my number of projects would not be limited.

I recently added Brizy Shop, FYI.

Thanks for your timely attention to this matter.

0

• 

  Ariel H.

  • June 26, 2025 14:39

  Hi Timothy,

  Thank you for reaching out and bringing this to our attention.

  We’re currently looking into the issue. Our team is working to resolve this as quickly as possible. We'll get back to you with an update as soon as we have more information. Sorry for the inconvenience.

  Best regards,
  Ariel H.

  0
• 

  Timothy Faux

  • June 26, 2025 15:03

  Thanks Ariel, I eagerly await your update. Screenshots below in case it helps. Also worth mentioning, when I follow the prompt to activate a project to Pro, it brings up the standard plan selection popup which does not reflect my existing plan. 

  

  0
• 

  Timothy Faux

  • June 26, 2025 15:25

  Also I wonder if it's similar to what KC described happening in this support thread? 

  0
• 

  Ariel H.

  • June 27, 2025 09:39

  Hi Timothy,

  Thank you for the update. This issue has just surfaced following a recent update, and we've already received similar reports. It's currently being looked into, and we'll keep you posted as soon as we have more information.

  Thank you for your patience.

  Best regards,
  Ariel H.

  0
• 

  Timothy Faux

  • July 11, 2025 18:17

  It's been 2 weeks - any updates? Most of my Pro projects are still showing 'free' status, leaving me unable to update pro elements and proceed with new projects. Please, I beg you to prioritize this or at least give an estimate of your timetable for addressing it so I can plan around this major inconvenience.

  0
• 

  KC George

  • July 14, 2025 06:02

  Hello Timothy,

  We apologize for the delay. The problem with your dashboard has now been resolved. Please check and confirm if everything is working as it should.

  0

Please sign in to leave a comment.