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5 comments

Date Votes
  • Edgar Herrera

    slider rev on that site, also tried disabling that, but no luck 

    0
  • Ariel H.

    Hi Edgar,

    Thank you for contacting us.

    Please try the following steps to address the issue.

    1. Ensure that you are using the latest versions - Brizy v2.6.22 and Brizy Pro v2.6.14

    2. If you're using a security plugin like Wordfence, try temporarily disabling the firewall or switching it to Learning Mode. This often helps fix saving issues. Here's a guide you can follow:
    https://help.elegantthemes.com/en/articles/2395855-how-to-fix-saving-issues-while-wordfence-plugin-is-enabled

    3. Disable all plugins except Brizy and Brizy Pro to check for any conflicts. If the issue is resolved, you can re-enable your plugins one by one to identify which one might be causing the problem.

    4. Make sure your server meets the following PHP settings:

    PHP max input variables: 8000
    PHP memory limit: 512M or higher
    PHP post max size: 64M
    Upload max filesize: 64M

    If you have access to cPanel, go to "Select PHP Version," then open the "Options" tab to adjust these values. Here's a helpful reference: https://www.simplified.guide/cpanel/php-memory-limit
    You can also reach out to your hosting provider so they can set this up for you.

    5. If all the above failed, ask your hosting provider to temporarily disable ModSecurity, as it may be blocking some of Brizy’s functions. If you have access to do this from cPanel, you can follow this guide:
    https://www.hostitsmart.com/manage/knowledgebase/287/How-to-Disable-ModSecurity-in-cPanel.html

    If nothing helps, please share your WordPress admin login details with us so we can take a closer look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

    Community Post link: https://support.brizy.io/hc/en-us/community/posts/27342310459282
    WordPress Admin URL:
    Username:
    Password:

    Also make a full backup of your site as a precaution.

    Looking forward to your reply.

    Best regards,
    Ariel H.

    0
  • Edgar Herrera

    communitysupport@brizy.io should be a super admin already, if possible can you reset password. 

    right now im having probelm logging into the admin network for the multisite, but i can still access some of the subsites, some subsite will not allow me to use builder, other allow me to use builder but wont allow me update the changes. 

    on this site i can edit at all 

    https://www.iglesiacasadelibertad.org/

    on this site i can't update anyhting in builder 

    https://stoneatlantacountertops.com/

     

    i wonder if possible to go back to older versions of brizy. on updates this seems to happen on a lot, but im not sure if maybe the multisite setup some how effects it. 

     

    on newest version of brizy, started having issues after update, check on conflicitng plugins and checked with cloudways hosting to look in things, they say the php is having issues. 

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  • Ariel H.

    Hi Edgar,

    Thank you for contacting us.

    Since you’re able to access some of the subsites and use the builder on certain pages, could you please check if you’re able to edit smaller pages, those with fewer blocks or simpler layouts? If those work fine but larger, more complex pages are the ones having issues, try reducing the number of blocks on one of the affected pages to see if that helps.

    Let us know what you find, and we’ll be glad to assist further.

    Best regards,
    Ariel H.

    0
  • Edgar Herrera

    the few sites that were working, i was able to finaliy get it edit and update. some sections needed to  duplicate blocks they would work, almost like it had to rebuild code. im note sure, but seems to working now. i have had sooooo many problem but i think its due to the multi having problems, i think its time to dismantel the network and place each site on its hosting. thank again for the help. 

    0

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