Brizy Pro WP Error - Brizy Pro: No activation found for this installation

Jose Luquin

• June 03, 2025 06:43

Hi guys, I was wondering if you guys can help solve this problem that happened just recently.

I am using Wordpress Version 6.8.1
Hosting Provider: WP-Admin
Brizy Pro Life Time licence: LTLS1ET1PPKDSHL9WE4FGP1V (applied to this site that I'm working on)
Production: https://enduringfinancial.com/home-enduring-financial/ 
Staging: https://enduringfinancial.com/home-enduring-financial/

Here's context of what recently happened:

1. I am designing and working on the STAGING environment before pushing to PRODUCTION
2. Normally this process had been working without a problem for the whole day, but just recently (Mon Jun 2 11:21 pm San Diego California Time ) after pushing a content update from staging to production I realized that my WP dashboard says "Brizy Pro: No activation found for this installation"
3. Immediately I went to the BRIZY tab to double check if the license was deactivated for some reason, but I realized that is still activated, I event went to the Brizy Cloud account to check and only to find out that is still activated. (see my screen grabs included).
4. Also I found out that when I try to edit a page and start adding components they all are locked due to the error stating that I don't have a Pro license active for this site.
5. See images included for reference.

Can you guys please help solve this issue, so I can keep editing this page, as I have to present updates to my client and I rely on this income from working on designing websites.

Let me know if you guys need me to create a Wordpress user for the support team to double check or help fix or if this is just a different kind of bug that needs to be addressed differently.

Please help.
Thanks!
JLQ

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• 

  KC George

  • June 03, 2025 07:41

  Hello Jose,

  We will need access to your WordPress Dashboard to fix this error. Please add a new user to your WordPress Dashboard and send the following details to our email: communitysupport@brizy.io 

  • Support Forum link: https://support.brizy.io/hc/en-us/community/posts/27132498909714
  • WordPress Admin URL: 
  • Username
  • Password

  Please let us know  in this forum when you send us the email.

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  Jose Luquin

  • June 03, 2025 14:24

  Hi KC George, thanks for the quick reply, I've already sent the requested info to the communitysupport@brizy.io  email.
  
  Let me know if there's anything else needed from me to help fix the problem.
  
  Thanks!
  JLQ

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  KC George

  • June 03, 2025 14:53

  Hello Jose,

  We have fixed the above error in your dashboard. Please check

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  Jose Luquin

  • June 03, 2025 15:37

  Thanks KC George, 
  
  What was the root cause of the error?  Just to be aware if there's anything that causes or triggers the error to re-appear. 
  
  Thanks!
  JLQ

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  KC George

  • June 03, 2025 16:11

  Hello Jose,

  Every Brizy license key can be activated on two domain names (meant for production and staging). The above error may occur if the license key is activated for more than two domain names. We disabled your license key's activation in your Brizy account and added the key again in your WordPress dashboard to fix the error.

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