Accorion elements are not working

Moe Sasaki

• June 02, 2025 03:55

Hi,

Since few weeks ago, Accordio elements are not working.

It opens for a millisecond and closes again immediately. 

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  Ariel H.

  • June 02, 2025 12:39

  Hi Moe,

  Thank you for contacting us.

  We found this issue in older versions of Brizy and Brizy Pro, please ensure you're using the following versions:

  
  If the issue continues, try to isolate it by disabling all other plugins except Brizy and Brizy Pro. It’s also a good idea to temporarily switch to a default theme like Twenty Twenty-Four to see if the theme might be causing a conflict.

  If this didn't help, please share your WordPress admin login details with us so we can take a closer look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/27103243918610
  WordPress Admin URL:
  Username:
  Password:

  Also make a full backup of your site as a precaution.

  Looking forward to your reply.

  Best regards,
  Ariel H.

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  Moe Sasaki

  • June 05, 2025 05:59

  HI,Ariel

   

  I tried them but seems like it is not working.
  I sent details to your email!

   

  Thank you
  Moe

   

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  Ariel H.

  • June 05, 2025 09:28

  Hi Moe,

  Thank you for the update. We’re currently unable to access your website.

  

  Could you please temporarily disable the firewall or allow access from this IP range: 112.201.178.0/24

  Once done, please let us know so we can proceed with the check.

  Best regards,
  Ariel H.

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  Moe Sasaki

  • June 06, 2025 00:59

  Hi Ariel,

   

  I changed setting.

  Thank you

  Moe

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  Ariel H.

  • June 06, 2025 12:00

  Hi Moe,

  It looks like there’s an issue affecting the accordion on existing sites. Interestingly, if you export the page to a new site, it starts working again as expected.

  That said, we’ve already reported this to our developers so they can investigate further.

  In the meantime, I’ve added a temporary script at the bottom of the affected page, just above the footer, to help fix the issue for now.

  

   

  Best regards,
  Ariel

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  Moe Sasaki

  • June 08, 2025 01:05

  Thank you Ariel,

   

  But I couldn't see any difference.Also I couldn't find a script you added.

   

   

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  Ariel H.

  • June 09, 2025 08:15

  Hi Moe,

  Thank you for the update.

  If the accordion element isn’t working as expected, please try clearing your browser cache or using a different browser to see if that helps.

  I’ve also created a quick screencast for you that walks through the steps and shows where to find the script: https://youtu.be/NVWH1N_WM7c

  Let me know if you have any questions.

  Best regards,
  Ariel H.

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