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2 comments

  • Ariel H.

    Hi Anne,

    Thank you for contacting us.

    Please share your WordPress admin login details with us so we can take a closer look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

    Community Post link: https://support.brizy.io/hc/en-us/community/posts/27045339746066
    WordPress Admin URL:
    Username:
    Password:

    Looking forward to your reply.

    Best regards,
    Ariel H.

    0
  • Ariel H.

    Hi Anne,

    Thank you for your cooperation.

    We noticed that your website is currently using older versions of the Brizy plugins.

    We recommend updating to the latest versions:

    Brizy: v2.6.21
    Brizy Pro: v2.6.13

    Unfortunately, we weren’t able to update the plugins from our end, as the user account provided does not have administrative privileges required to perform plugin updates.

    Before proceeding, we strongly recommend making a full backup of your site or performing the update first on a staging environment. This helps prevent any issues in case of conflicts or unexpected behavior after the update.

    Please try this and let us know how it goes.

    Best regards,
    Ariel H.

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