I cannot upload new picture

Vladimir Vasilic

• May 20, 2025 11:24

I cannot upload new image in my existing block. When I click on the picture, it disappears and I get message "An error happened while trying to display this element. You can open an issue or remove this element". Attached are the pictures, so you can see what is happening.

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  Ariel H.

  • May 20, 2025 11:41

  Hi Vladimir,

  Thank you for contacting us.

  Could you please check if the issue still occurs with all other plugins disabled, leaving only Brizy and Brizy Pro active?

  If the problem persists, we’d appreciate temporary access to your WordPress admin so we can investigate further. You can add us as an Admin user from your Dashboard and send the following details to communitysupport@brizy.io:  

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/26834553294738
  WordPress Admin URL:
  Username:
  Password:
  Please also include the name of the page where the issue occurred.

  Best regards,
  Ariel H.

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  Ariel H.

  • May 20, 2025 12:58

  Hi Vladimir,

  Thank you for your message and for sharing the screenshots.

  Could you please ask your hosting provider to increase the PHP Max Input Variables?

  

  Raising this limit may help in your situation, especially if the page contains a lot of elements or settings. Once updated, please check again to see if it makes any difference.

  Kind regards,
  Ariel H.

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  Vladimir Vasilic

  • May 20, 2025 14:03

  I changed max input vars to 10000 and issue still persists

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  Ariel H.

  • May 20, 2025 16:06

  Hi Vladimir,

  Thank you for your cooperation. I've asked a colleague from our team to take a closer look into the issue. Please allow us a bit more time to investigate. I’ll follow up with you as soon as I have an update. My apologies for the inconvenience.

  Best regards,
  Ariel H.

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  Ariel H.

  • May 22, 2025 08:35

  Hi Vladimir,

  It looks like the issue is no longer occurring. Could you please check again and let us know how it goes?

  Best regards,
  Ariel H.

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  Vladimir Vasilic

  • May 22, 2025 10:39

  It looks like everything is OK now.

  Best regards,

  Vladimir

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