Reload problem

I did everything on the manual you have here, but still doesnot work for me can anyone help me ?
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Hi,
We're sorry to hear you're having this issue with Brizy.
Could you please provide temporary access to your WP Admin so we can take a closer look at your site? Kindly add us as an Admin user in your WordPress Dashboard and send the details to communitysupport@brizy.io:
Community Post link: https://support.brizy.io/hc/en-us/community/posts/26782049132818
WordPress Admin URL:
Username:
Password:Best regards,
Ariel H.0
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