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Valerio Scoponi

• April 29, 2025 13:45

Good morning,

unfortunately I come to report another bug of the Brizy plug-in.

 

When I go to update the page the website does not update and gives me this error.

 

it all started once the site was updated to the new version of Wordpress.

 

Can you help me?

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• 

  Ariel H.

  • April 29, 2025 14:00

  Hi Valerio,

  Thank you for reaching out.

  This issue often happens on sites using Wordfence or similar security plugins. Disabling the firewall or setting it to learning mode can usually resolve the problem. More information is available here: https://help.elegantthemes.com/en/articles/2395855-how-to-fix-saving-issues-while-wordfence-plugin-is-enabled.

  If that doesn’t help or if you don't have WordFence, try disabling all plugins except Brizy and Brizy Pro to check for a conflict. If this resolves the issue, re-enable plugins one by one while testing to identify which one might be causing the conflict.

  Additionally, please update these settings in your php.ini file, or ask your hosting provider for assistance:

  max_execution_time: 300
  max_input_vars: 6000
  memory_limit: 512M (or higher)
  post_max_size: 128M
  upload_max_filesize: 128M

  If you have cPanel access, go to "Select PHP Version," click on the "Options" tab, and you should be able to adjust these settings there. Please refer to this Youtube video for more details - https://www.youtube.com/watch?v=W3z-CbxXpiA

  If the issue persists, could you please provide us with temporary WP Admin access so we can investigate further? Add us as an Admin user and send these details to communitysupport@brizy.io:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/26370289939986
  WordPress Admin URL
  Username
  Password

  Additionally, we will also need temporary access to cPanel:
  cPanel host address:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,  
  Ariel H.

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