Akkordeon Box is closing when i click

Sarah Hutter

• April 28, 2025 12:15

Hello dear Brizy Support,

i have a problem with my wordpress brizy plugin.

Everytime i click in the Live-Website on the accordeon to open it, it instantly closes again.

Domain: https://smartpartrepair.com/apple

 

No new plugins were installed. Already tried to deactivate some plugins which are known to cause problems. 

I am looking forward for your help.

Greetings 

Sarah

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  Ariel H.

  • April 28, 2025 12:55

  Hi Sarah,

  We're sorry to hear you're having this issue with Brizy.

  Could you please provide us temporary access your website so we can take a closer look? Kindly add us as an Admin user in your WordPress Dashboard and send the details to communitysupport@brizy.io:  

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/26338619589138
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Sarah Hutter

  • April 28, 2025 13:17

  Hey Ariel,

  send the Admin Access to you via Mail.

   

  Thank you

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  Ariel H.

  • April 28, 2025 14:21

  Hi Sarah,

  Thank you for the update.

  We found that duplicating the page temporarily resolves the issue. We've created a new page named "apple-draft," which you can rename and use to replace the affected page. This is demonstrated on this screencast - https://youtu.be/k5ir_TZRn6w

  This is a known issue, and our developers are actively working on a fix. I’ll keep you updated as soon as I have more information.

  Best regards,
  Ariel H.

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  Sarah Hutter

  • April 28, 2025 15:29

  Wow, it already works on the regular page. Thank you so much!

   

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  Daniel Schmidt

  • May 06, 2025 08:19

  Same problem here. Dublicating didn't work. Commenting for being updated aswell.

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  Ariel H.

  • May 06, 2025 18:23

  Hi Daniel,

  Apologies for the inconvenience, and thank you for your patience.

  This issue seems to behave differently across websites, but we’ve received similar reports and our developers are already aware of it. We’ll keep you updated as soon as we have any news or a fix available.

  Best regards,
  Ariel H.

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  Ariel H.

  • May 07, 2025 09:37

  Hi Daniel,

  Just a quick update on this issue, our team has implemented a fix, and it’s currently in the beta testing phase, it should be rolled out in an upcoming update soon.

  We really appreciate your patience while we work to get this resolved. Thanks again for bearing with us.

  Best regards,
  Ariel H.

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