I cant update or save new page
Hello
I have a problem with my website. Past couple of days I cant save minnor updates on my pages. Also I cant updates when I create new pages.
Im using the latest version of Wordpress, latest version of Brizy free and Brizy PRO plugin.
I read lot of about this problem and do all suggestions like deactivate all plugins, increase memory limit etc.
Could you investigate this problem because I do not know what to do anymore.
Thanks
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Hi Stipe,
We're sorry to hear you're having this issue with Brizy.
Could you please provide us temporary access your website so we can take a closer look? Kindly add us as an Admin user in your WordPress Dashboard and send the details to communitysupport@brizy.io:
Community Post link: https://support.brizy.io/hc/en-us/community/posts/26299304462738
WordPress Admin URL:
Username:
Password:Please make a full backup of your site as a precaution.
Best regards,
Ariel H.0 -
Hello
I send temporary login access details to communitysupport@brizy.io
Best regards
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Hi Stipe,
Thank you for the update.
The issue you’re experiencing may be related to ModSecurity. Sometimes, ModSecurity can block certain actions in WordPress, such as saving or updating pages.
Could you please contact your hosting provider and ask them to temporarily disable ModSecurity for your site? After that, check if you’re able to save and update pages as expected.
Please let us know how it goes, and if the issue persists, we’ll be happy to assist you further.
Best regards,
Ariel H.0 -
I will ask the hosting provider to temporarily disable the Modsecurity, but I am not sure if that will fix the problem. I switched to a new hosting a few days ago because the old hosting had the same problem.
I will let you know when they answer to me.0 -
The hosting provider has temporarily disabled the Modsecurity option. I did a little test and it seems that everything is finally working now. I will make a few more changes to be sure, and if you want, you can test it too.
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Hi Stipe.
Thank you for the update.
Saving is now working on our end as well. Feel free to make any additional changes you need and let us know if you run into anything else. We’ll be glad to test things on our side too if needed.
Kind regards,
Ariel H.0 -
Thank you for help.
I will do more updates and see how it works but I think that everything would be fine.We’ll be in touch ig anything goes wrong.
Best regards
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Hello again,
Just to let you know, I've made a lot of changes to the site and everything is working great.
But...
I noticed a problem on one of the pages, so I'd like you to help me out since you already have temporary access to the wp-admin panel.
Let me explain:
It's about page: https://pasarela.com.hr/quicksilver-605-sundeck/
I have one saved global block (photo with text "OUR BOATS") and I use it at the top of every subpage from the "BOATS FOR RENTAL" menu.
There are 7 subpages in total and 6 of them all work great, but on this Quicksilver 605 sundesk page, I put that global block at the top, save the changes and after refreshing the page a few times, that block suddenly ends up at the bottom of the page under the footer.
I am attaching 2 screenshots for you to see. The first one is how it looks correctly on the second subpage, and the second screenshot is where the problem occurs.
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Hi Stipe,
Thank you for the update. It looks like a regular block above the global one caused the shift.
In Brizy, global blocks can move out of place if regular blocks are placed above a global header or below a global footer. To avoid this, make sure the top and bottom sections use global blocks, and everything in between is regular.
Best regards,
Ariel H.0
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