Error when activating pro license - The remote server response code is 403.

Thaveen Goonarathna

• April 23, 2025 08:45

I am having trouble activating my Brizy PRO license. I have a lifetime membership that was there back in 2020. I havent used it since. I am trying to setup a new website. The only plug ins which are active are the Brizy plugins. My timezone is also correct. My website is https://toplineconsultants.com/ and hosted on NameCheap. How can I activate my license?

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  Ariel H.

  • April 23, 2025 11:00

  Hi Thaveen,

  We're sorry to hear you're having this issue with Brizy.

  Please provide us with temporary access to your WP Admin page so we can take a look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/25938119019282
  WordPress Admin URL:
  Username:
  Password:

  Additionally, we will also need temporary access to cPanel:
  cPanel host address:
  Username:
  Password:

  Best regards,
  Ariel H.

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  Ariel H.

  • April 23, 2025 14:26

  Hi Thaveen,

  Thank you for your cooperation, and I’m sorry to hear you haven’t received a follow-up yet.

  I’ll check on this issue for you and will follow up as soon as I receive an update from our senior support team. 

  Best regards,  
  Ariel H.

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  Ariel H.

  • April 24, 2025 12:12

  Hi Thaveen,

  I'm following up on the issue you recently reported. Unfortunately, we no longer have access to your site, as shown here: https://i.imgur.com/hMc6kwx.png

  If the issue is still ongoing, please provide temporary Admin access so we can investigate further.

  Best regards,
  Ariel H.

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