Video not playing

Anne Pajon

• April 22, 2025 13:46

Hi,

We cannot play the video on this page anymore after all the updates (Brizy Version 2.6.16 and WordPress 6.8) https://compagnie-labsoma.org/creations/cinegraphie/.

The cache has been cleared multiple times and the video has been converted from mov to mp4 but without any improvement. We've also switched the video from custom to url to double checked but nothing seems to make the video playable.

Any ideas where the problem could be? Many thanks.

Kind regards,

Anne.

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• 

  Ariel H.

  • April 22, 2025 14:52

  Hi Anne,

  We're sorry to hear you're having this issue with Brizy.

  Could you please provide us temporary access to your website so we can take a closer look? Kindly add us as an Admin user in your WordPress Dashboard and send the details to communitysupport@brizy.io:  

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/26202699628818
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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