Blocks dont show

Lenie Vd Gijp Barendregt

• April 07, 2025 08:35

Hi!

There is a problem with missing blocks on a website.

When logged in, the pictures and slider are visible. But when logged out these dissapear.

I've tried adding new blocks, deactivate plugins and import an old back-up. But nothing works.

What can I do?

It happens on multiple pages.
For example see page: Faciliteiten – Minicamping De Strohalm

 

Thanks in advance,

Lenie

 

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  Lenie Vd Gijp Barendregt

  • April 07, 2025 12:53

  I've made different blocks for the first 2 blocks, but the slider with pictures is still not working.
  When I add a new slider, it does not show correctly.

  Thanks in advance,

  Lenie

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  Ariel H.

  • April 07, 2025 12:58

  Hi Lenie,

  Thank you for contacting us.

  Please try adding 1px of padding to the affected blocks and saving the changes. This should force the page to recompile and may help resolve the issue. After doing so, please check the front-end of the site while logged out to see if this fixes the problem.

  If this doesn’t help, please let me know, and we can explore other solutions.

  Let me know how it goes after trying this.

  Best regards,
  Ariel H.

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  Lenie Vd Gijp Barendregt

  • April 07, 2025 13:13

  Hi Ariel,

  Thanks for your reply.
  Adding padding does not help revolve the issue.

  Also making a new slider does not work.

  Best regards,

  Lenie

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  Ariel H.

  • April 07, 2025 13:21

  Hi Lenie,

  We're sorry to hear you're having this issue with Brizy.

  Could you also please provide temporary access the second website so we can take a closer look? Kindly add us as an Admin user in your WordPress Dashboard and send the details to communitysupport@brizy.io:  

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/25862152490514
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Ariel H.

  • April 07, 2025 14:02

  Hi Lenie,

  Thank you for your cooperation.

  I have inspected the page; however, I am unable to replicate the issue.
  This is demonstrated on this screencast - https://youtu.be/NJhbuNskcFs

  Could you please try clearing your browser cache or try using another browser and see if this makes any difference.

  Best regards,
  Ariel H.

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  Ariel H.

  • April 08, 2025 09:42

  Hi Lenie,

  Apologies for the confusion earlier. It looks like duplicating the page resolved the issue, which I suspect might have been caused by some server-side caching. You can check the duplicated page here: https://minicampingdestrohalm.nl/brizy-test/

  Best regards,  
  Ariel H.

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