Failed to get saved layout error

Jace Galloway

• April 04, 2025 15:19

I am getting this error:

 

All of the other layouts from this project imported just fine.

I've tried logging out and back in to the saved block syncing module there.

I've tried deleting it and re-saving it.

I've tried downloading it and uploading it.

I've tried importing it as blocks and the blocks don't even show up in the saved blocks part.

I've tried clicking the blue little sync button.

I've tried a lot, but I'm stuck.

This is happening in the brizy pro wordpress plugin and I'm trying to import from cloud.

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  Ariel H.

  • April 04, 2025 16:23
  • Edited

  Hi Jace,

  Thank you for contacting us.

  To help narrow down the cause of the issue, could you please try replicating the problem with all other plugins disabled except for Brizy and Brizy Pro? This will help us determine if there's a conflict with another plugin.

  If the issue continues, please provide temporary access your website so we can take a closer look? Kindly add us as an Admin user in your WordPress Dashboard and send the details to communitysupport@brizy.io:  

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/25819850652562
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Jace Galloway

  • April 04, 2025 16:03

  Brizy is already the only plugins I have active.

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  Ariel H.

  • April 04, 2025 16:37

  Hi Jace, 

  Thank you for the update.

  Could you check with your hosting provider about increasing the PHP max input variables to 10000? This will allow the server to process more data when importing layouts and may help resolve the issue - https://i.imgur.com/qDiJvDI.png

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Jace Galloway

  • April 04, 2025 17:23

  It was already 1000 so I updated it to 2000 and it's still not working.

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  Ariel H.

  • April 07, 2025 08:26

  Hi Jace,  
    
  Thank you for checking on that.  
    
  It looks like the PHP max input variables were set to 2,000, but we actually requested it to be increased to 10,000. Would you mind checking with your hosting provider again to see if they can raise it to that value?  
    
  This should help the server handle the data more effectively when importing layouts.  
    
  Appreciate your help, and let me know how it goes. 
    
  Best regards,  
  Ariel H.

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  Jace Galloway

  • April 08, 2025 17:02

  Ok so I updated it to 20,000 and it's still not working.

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  Ariel H.

  • April 09, 2025 10:35

  Hi Jace,

  Thank you for the update.

  After checking, it appears that only this specific layout is not importing, while the others have been imported successfully without any issues.

  I also noticed a 500 error in the console. It seems this layout may contain custom code embedded in certain blocks - https://i.imgur.com/WlGRR3w.png

  If you still have access to this layout in Brizy Cloud, please review it for any custom code, remove it if possible, and save it again as a layout.

  If the issue persists, you can try saving all the blocks and importing them individually into a new WordPress page.

  Please give this a try and let me know how it goes.

  Best regards,  
  Ariel H.

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