This page needs a refresh. You've probably updated this page (or another page) in a different tab or browser.

Eric Biboso

• March 21, 2025 06:32

When trying to save a page I am getting the error "This page needs a refresh. You've probably updated this page (or another page) in a different tab or browser. brizy"

I have tried the troubleshooting guide: https://support.brizy.io/hc/en-us/articles/22590197512210-How-to-fix-the-error-This-page-needs-a-refresh-You-ve-probably-updated-the-page-in-a-different-tab-or-browser

ModSecurity is disabled, SecRequestBodyLimit has been increased and I am not using Wordfence. I have also increased post max size and I am still getting the error.

I also worked with my host, Cloudways, for a couple hours to have them try to fix the issue but I am still getting the error.

I am on the most recent version of the plugin and WP, everything is up to date.

Any help is greatly appreciated, thank you

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  Ariel H.

  • March 21, 2025 09:37

  Hi Eric, 

  We're sorry to hear you're having this issue with Brizy.

  Please provide us with temporary access to your WP Admin page so we can take a look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/25478945886738
  WordPress Admin URL:
  Username:
  Password:

  Additionally, we will also need temporary access to FTP/cPanel:
  FTP / cPanel host address:
  Username:
  Password:

  Best regards,
  Ariel H.

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  Eric Biboso

  • March 24, 2025 21:39

  Thanks, info sent!

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  Ariel H.

  • March 25, 2025 10:45

  Hi Eric,  

  Thank you for the update. The credentials provided are for FTP, but unfortunately, that doesn’t give us the access we need. Could you provide cPanel access instead?  

  Best regards, 
  Ariel H.

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  Eric Biboso

  • March 28, 2025 13:42

  Hi Ariel, I emailed you the FTP credentials earlier this week. Did you receive it?

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  Ariel H.

  • March 28, 2025 14:06

  Hi Eric,  

  Thank you for the update. 

  Yes, I received the FTP credentials. However, our senior support team has asked if it would be possible for you to provide access to cPanel instead. Let me know if that’s an option.

  Best regards,
  Ariel H.

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  Eric Biboso

  • March 28, 2025 14:56

  Sorry, I meant to say that I provided access to my cloudways hosting dashboard for the email address communitysupport@brizy.io

  You should have received an invite to Cloudways at that inbox. Let me know if you did not receive it.

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  Ariel H.

  • March 31, 2025 09:02

  Hi Erick,  

  Thank you for your cooperation.  

  We've received access to your site and Cloudways dashboard. Could you also enable Cloudflare's development mode?  https://developers.cloudflare.com/cache/reference/development-mode/ 

  Additionally, could you create a staging version of your website? This will help us troubleshoot without affecting your live site. I noticed that Cloudways provides an option to create a staging site in the panel.  

  Looking forward to your response.

  Best regards,
  Ariel H.

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  Eric Biboso

  • March 31, 2025 19:42

  I just emailed the staging info. I also want to mention that I disabled all plugins except brizy/brizy pro and that didn't work unfortunately. 

  Let me know if you need anything else

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  Eric Biboso

  • March 31, 2025 19:49

  I also set the live/production site to development mode in cloudflare

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  Ariel H.

  • April 01, 2025 10:58

  Hi Erick,  

  Thank you for your cooperation.  

  I've asked a colleague to review this issue, and I'll get back to you as soon as I have an update.  

  I appreciate your patience.  

  Best regards,  
  Ariel H.

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  Ariel H.

  • April 02, 2025 09:04

  Hi Erick, 

  I appreciate your patience. We've escalated this issue to our developers for further investigation. I'll provide an update as soon as we have new information. Please note that resolving this may take some time, and we sincerely apologize for any inconvenience.  

  Best regards,
  Ariel H.  

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  Eric Biboso

  • April 09, 2025 16:58

  Hi Ariel, any updates on this?

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  Ariel H.

  • April 10, 2025 08:44

  Hi Erick, 

  Thanks for following up, my apologies for the slow progress on this. The issue is still ongoing at the moment, rest assured that we are actively looking into it.  

  I’ll keep you posted as soon as there’s an update. 

  Best regards,  
  Ariel H.

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