Save Update Button Missing

Raymond Cosgrave

• March 12, 2025 15:57

WP 6.7.2

Brizy 2.6.12

Brizy Pro 2.6.8

 

Steps Taken:

Log Out and Log In

Cleared cache

Different Browser

Different Computer

Turned off Wordfence

Turned off Query Monitor

 

 

 

After updating WP, Brizy and Brizy Pro we are no longer able to save or update posts. Similar to the other posts the save button just doesnt show up. I noticed this error in the log and am curious if this happens before the button is added via JS

 

Uncaught Error: Invalid API Config: kits

/wp-content/plugins/brizy/public/editor-client/build/index.js?ver=2.6.12:20

 

0

• 

  Ariel H.

  • March 13, 2025 08:44

  Hi Raymond, 

  We're sorry to hear you're having this issue with Brizy.

  Please provide us with temporary access to your WP Admin page so we can take a look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/25278367370002
  WordPress Admin URL:
  Username:
  Password:

  Additionally, we will also need temporary access to FTP/cPanel:
  FTP / cPanel host address:
  Username:
  Password:

  Best regards,
  Ariel H.

  0
• 

  Raymond Cosgrave

  • March 13, 2025 10:27

  Hello,

   

  Unfortunately I am unable to provide access to our WP for security reasons. If you can give me an idea of where and what to look for I can do that. Another way would be that I can screen share and give control of the screen to you for the session.

   

  Thank you,

  Ray

   

   

  0
• 

  Ariel H.

  • March 13, 2025 11:56

  Hi Ray,  

  Thanks for the update.  

  1. Please ensure that you have these versions installed.

  

  2. If you have any custom code embedded on the page, try temporarily removing it. Sometimes, this issue occurs due to improperly closed tags in embedded scripts.  

  3. If there's no custom script, try disabling all plugins except Brizy and Brizy Pro to check if the issue persists. 

  4. You may also want to temporarily switch to a different theme and see if that makes a difference.  

  Give these a try and let me know the results.  

  Best regards,  
  Ariel H.

  0
• 

  Raymond Cosgrave

  • March 13, 2025 13:14

  Hey Ariel,

   

  Thanks for the write up and your post gave me another idea and it worked so I'll describe it here and see if it helps someone else.

  We run our WP under version control so most of our WP updates come when we pull in the changes. When I updated Brizy and Brizy Pro in this manner, the update button was gone (as above) and none of my saved templates showed up (!!!).

  I rolled back the updates to Brizy and Brizy Pro and ran the updates from the WP admin on the live server and that worked!

   

  All set, thank you Ariel

   

  0
• 

  Ariel H.

  • March 13, 2025 13:26

  Hi Ray,  

  Thank you for taking the time to share your solution.

  It’s great to hear that you found a workaround, and I appreciate you describing it here. This could definitely help others facing a similar issue.    

  Cheers!

  0

Please sign in to leave a comment.