Brizy Error - "This page needs a refresh"

Ronald Romero

• February 22, 2025 01:41

Hello,

I have followed the troubleshooting steps on your support page (link), but the solution did not work for me.

• I do not have or cannot find ModSecurity or Wordfence Security in my hosting panel (Webuzo).
• I have purchased Brizy Pro, activated the license, and still cannot save or edit pages.
• I have tried the following solutions without success:
  • Increasing the SecRequestBodyLimit in .htaccess.
  • Disabling caching plugins.
  • Disabling other page builders.
  • Reinstalling Brizy Free & Brizy Pro.
  • Testing in different browsers and clearing the cache.

Since I do not have ModSecurity or Wordfence, what else could be blocking Brizy from saving changes?
Could it be a server-side restriction in Webuzo?

I need urgent assistance as I cannot edit my website.

Thanks in advance for your help.

Best regards,
Ronald

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• 

  Ariel H.

  • February 24, 2025 08:08

  Hi Ronald,

  We're sorry to hear you're having this issue with Brizy.

  Please provide us with temporary access to your WP Admin page so we can take a look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link:https://support.brizy.io/hc/en-us/community/posts/24823623961746
  WordPress Admin URL:
  Username:
  Password:

  Additionally, we will also need temporary access to FTP/cPanel:
  FTP / cPanel host address:
  Username:
  Password:

  Best regards,
  Ariel H.

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• 

  Ariel H.

  • March 03, 2025 12:41

  Hi Ronald,  

  Thank you for reaching out.  

  Upon checking, the console shows a Forbidden error, which can typically be caused by incorrect file permissions, ownership issues, .htaccess misconfigurations, or overly strict firewalls.  

  

  I recommend contacting your hosting provider so they can investigate and resolve this for you.  

  Best regards,  
  Ariel H.

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