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The page doesn't save my changes

Belem Delgado

Hi, this is a very serious problem. I can't update the page, and when I make changes I get a message saying that the page was opened in a different page and that it can't be saved.

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  • KC George

    Hello Belem,

    Are you seeing the error "This page needs a refresh. You've probably updated the page in a different tab or browser" There are three possible reasons for this error

    • Your page size exceeds the upper limit set for the HTTP request size in ModSecurity software in cPanel. Kindly follow the instructions provided under the heading "ModSecurity at https://support.brizy.io/hc/en-us/articles/22590197512210 and check if the issue resolves. 
    • The size of the above page exceeds the Post Max size set in your cPanel. Increase the Post Max Size set in cPanel to 512MB following the procedure at https://jmp.sh/2JOiMBXk and check if the issue resolves.
    • Wordfence Firewall blocks Brizy editing mistaking it as malicious. If you are using Wordfence security plugin, kindly follow the instructions under the heading "Wordfence Security" at https://support.brizy.io/hc/en-us/articles/22590197512210   

    If none of the above helped, we would like to take a look at your project to troubleshoot the issue. Please add a new user to your WordPress Dashboard and send the following details to our email: communitysupport@brizy.io 

    Please let us know  in this forum when you send us the email.

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