Mobile menu not appearing

Ryan Mccain

• February 13, 2025 20:35

The website is https://norzer.me.  If you click in that area, a menu will come up, however, it's not displaying. See here: 

 

As you can see in the Brizy builder itself, it shows fine:

 

I've tried changing colors, resizing, etc. and it doesn't seem to work. 

I can create you an account to login if you want to have a look.  Thanks

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  Ariel H.

  • February 14, 2025 09:06

  Hi Ryan,

  Could you please provide temporary access to your WP Admin so we can take a closer look at your site? Kindly add us as an Admin user in your WordPress Dashboard and send the details to communitysupport@brizy.io:  

  • Community Post link: https://support.brizy.io/hc/en-us/community/posts/24634224617618
  • WordPress Admin URL:
  • Username:
  • Password:

  Best regards,
  Ariel H.

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  Ryan Mccain

  • February 14, 2025 15:23

  done. i forgot to put the login URL in the email so I sent in a second email.  Its  norzer dot me  slash  newlogin

   

  thanks

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  Ariel H.

  • February 14, 2025 16:11

  Hi Ryan,  

  Thank you for your cooperation.  

  It looks like this issue is more complex than we initially expected. Would you be able to create a staging version of your website so we can troubleshoot without affecting your live site? Alternatively, you may allow us to make a copy of your site and investigate the issue in a local test environment.  

  Looking forward to your response.  

  Best regards,  
  Ariel H.

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  Ryan Mccain

  • February 14, 2025 16:16

  Hey sure you can make a copy of it? do you need anything else on my end? I can create you a hosting account for my hosting provider. 

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  Ryan Mccain

  • February 14, 2025 17:42
  • Edited

  btw. im 95% sure it worked for a long time. i just happened to notice it. thanks

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  Ariel H.

  • February 14, 2025 18:19

  Hi Ryan, 

  Thank you for the update.

  I’ve set up a testing environment for your site and will delete it once we’ve identified a fix.  We received similar issues before, but the fixes that worked for those sites didn’t resolve the issue on yours, so we’ll need a separate testing environment to investigate further. I will get back to you with an update as soon as possible.

  Best regards,
  Ariel H.

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  Ryan Mccain

  • February 15, 2025 15:34

  Thanks. I'll check back.  Is there an ETA? This is a live site.  thanks

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  Ariel H.

  • February 17, 2025 10:01

  Hi Ryan,  

  Thank you for the update. After checking, the issue appears to be caused by the 'wp-stack-cache.php' file located in the 'mu-plugins' folder. To resolve this, we renamed the folder, and WordPress automatically generated a new one without this file.

  

  It’s likely that your hosting provider has its own caching system that creates 'wp-stack-cache.php'.  

  

  Best regards,  
  Ariel H.

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  Ryan Mccain

  • February 17, 2025 18:32

  ahh thanks. i will find out.

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