Global Elements are not displayed in frontend

Martin Weisbach

• February 11, 2025 08:40

Hello!

After updating the website, my global elements - header and fotter are not displayed in the frontend anymore. I tried to delete them in the brizy page builder, built them new, replaced them, I tried different things for the last hour. It all doesn't work.

Could you please have a look?

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  Ariel H.

  • February 11, 2025 12:02

  Hi Martin,

  Could you please provide temporary access to your WP Admin so we can take a closer look at your site? Kindly add us as an Admin user in your WordPress Dashboard and send the details to communitysupport@brizy.io:  

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/24561276199954
  WordPress Admin URL:
  Username:
  Password:

  Best regards,
  Ariel H.

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  Ariel H.

  • February 11, 2025 14:31

  Hi Martin,  

  Thank you for your cooperation.  

  We've fixed the global blocks on your website. Please check and let us know if you have any other concerns. I also recommend updating the rest of your plugins to their latest versions for the best results.  

  Best regards,  
  Ariel H.

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  Martin Weisbach

  • February 12, 2025 09:57

  Hi Ariel,
  
  thank you very much! Would you mind telling me what the problem was?
  
  Thank you,
  
  Martin

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  Ariel H.

  • February 12, 2025 10:37

  Hi Martin,  

  Thank you for the update. This seems to be a glitch with global blocks. If it happens again, try toggling the display condition from Include to Exclude, save, then switch it back to Include and save again. This should force Brizy to recompile the page and resolve the issue.

  

  Sorry for the trouble.

  Best regards,
  Ariel H.

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  Martin Weisbach

  • February 14, 2025 11:48

  Hi Ariel,
  
  I am sorry to have to inform you, that the global elements on the page still are not working as expected... for example on this page: https://www.eurapharm.de/datenschutzerklaerung/
  
  Backend shows two headers and three footers. Frontend shows one header and two footers. Could you please have one more look? The Admin user still exists...
  
  Thank you

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  Ariel H.

  • February 14, 2025 12:38

  Hi Martin,  

  Thank you for keeping in touch.

  We updated the page and purged the cache to fix it.

  Best regards,
  Ariel H.

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  Martin Weisbach

  • February 14, 2025 13:27

  Hey Ariel,
  
  the page is not working. Have a look at the Hoempage. No Header, no footer. I tried what you described in the video above. It doesn't work. I don't get it. All plugins are up to date. Something is definitely going wrong here. I just set up a new page "testseite". Header and footer are displayed in backend, not in frontend. Brizy doesn't do what it should do here.
  
  Thank you
  Martin

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  Ariel H.

  • February 14, 2025 13:45
  • Edited

  Hi Martin,  please try it again. If it doesn't work, try clearing your browser cache or use another browser. 
  This is how the page looks like on my end - https://youtu.be/qRQq4kregbw

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  Martin Weisbach

  • February 14, 2025 14:20

  Hi Ariel,
  
  ok, I tried Firefox, now it seems to work.
  
  Thank you!

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