Link cannot open global popup any more

R K

• February 05, 2025 04:33

There is a global popup of contact us form in my website, and each page there are several links point to this popup. It worked well, but recently all links cannot open the popup any more. If I edit anything in a page and then publish, the links can works well with the popup again. 
This issue occured in Dec 2024, and I have to Manually deal with that one by one page last time. But there are about 100 pages in my website, and now the issue appears again.
So I need your helps:
1. Are there any way I can publish or compile all the pages, so that it will correct the links?
2. I think this is maybe a bug, can you fix the root cause?

Please refer to the button "BOOK A FREE DEMO" or "DEMO" in page https://zediot.com/services/iot-platform/ or any other page except for the home page(I fixed with republish).
A little more information: With old links does NOT work, all href is point to "#et2tG0h0pqsH" even from the different page, but with the new fixed ones, the links href are different.

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  R K

  • February 11, 2025 04:57

  Any news?

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  Ariel H.

  • February 11, 2025 10:55

  Hi RK,  

  Apologies for the delay—your email ended up in the spam folder.

  Please try making a small change to the block containing the button. For example, you can add 1px padding on all sides, then save the page and preview it to see if the issue is resolved. This will force Brizy to recompile the page.

  Once you've checked if this fixes the issue, you can revert the change and save the page again. This should refresh the links without requiring manual edits on each page.

  Give it a try and let me know how it goes.

  Best regards,  
  Ariel H.

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  R K

  • February 11, 2025 11:18

  Hi Ariel,

  Thank you for your reply. I think what you said is for just 1 page. And yes, this way will help. But as I said, there are about 100 pages, I need to updates those pages one by one. Are there any way to force Brizy to recompile all pages?

  And, this is not the first time appears.

   

  Thank you,

  R K

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  Ariel H.

  • February 11, 2025 11:54

  Hi RK,

  My apologies for the inconvenience.  

  Could you try optimizing your database and then updating a page to see if it makes a difference? This might help resolve the issue. You can follow this guide for database cleanup: https://jetpack.com/resources/wordpress-database-cleanup

  Please try this and let us know how it goes. 

  Best regards,
  Ariel H.

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  R K

  • February 11, 2025 12:04

  Hi Ariel, I optimized the DB, and try again with update a common section and global section. Still the same issue.

  Regards,

  RK

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  Ariel H.

  • February 11, 2025 13:48

  Hi R K,

  Could you please provide temporary access to your WP Admin so we can take a closer look at your site? Kindly add us as an Admin user in your WordPress Dashboard and send the details to communitysupport@brizy.io:  

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/24427118175634
  WordPress Admin URL:
  Username:
  Password:

  Best regards,
  Ariel H.

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  R K

  • February 12, 2025 03:50

  sent

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  Ariel H.

  • February 12, 2025 08:34

  Hi RK,  

  Thank you for your cooperation.

  Here’s a suggestion that may help resolve the issue:

  1. Try temporarily installing these older versions to get the popups working.  
  2. Once that’s done, make a full backup of your website and use it to create a staging site. You can set this up in a local environment, a subdomain, or a subdirectory on your server.  
  3. In the staging site, update Brizy and Brizy Pro to the latest versions and see if the issue is fixed. Changing environments will force Brizy to recompile all pages.  
  4. If everything looks good on the staging site, you can push the changes to your live site.  

  For this, you can use WP All-in-One Migration, WPVivid Backup & Migration, or any backup plugin you’re comfortable with.  

  I know this isn’t the solution you were hoping for, and it might take a little time to get it done, but this is the best way to fix the issue for now.  

  Please give it a try and let me know how it goes.

  Best regards,  
  Ariel H.

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  R K

  • February 12, 2025 08:55

  Hi Ariel,

  I will try first in my local. But as I used some Brizy new features, website may get broken.
  However, I want to know:
  1. "Changing environments", what will trigger the Brizy to recompile all pages?
  2. The problem appeared for several times, can you please check the root cause?

  Regards,

  R K

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  Ariel H.

  • February 12, 2025 09:43

  Hi RK,  

  Thank you for the update.

  1. Brizy automatically recompiles pages when there’s a change in the site’s environment, like moving from local to live, switching domains, or changing from HTTP to HTTPS. This forces it to regenerate assets.

  2. The issue may be related to how Brizy processes pages after updates. With the new Brizy Compiler, pages now compile directly in the browser instead of the cloud, which improves performance, but some websites may not have fully adjusted yet. 
   
  Best regards,  
  Ariel H.

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