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Hamburger Menu Not Working Properly on Mobile Devices

Gus Gikas

Hello Brizy,

Our website URL is: https://angelfoundationforlearning.org/

On our menu, we have a heading called 'News' and under 'News' there is a sub-menu called 'Events'.  On a desktop/laptop browser, the sub-menu works fine.  But when you visit the website on a mobile device, the 'Events' sub-menu does not show the drawer.  On a mobile device, we have our menu shown as the Hamburger Menu.  

Can you please assist?  Looking forward to your response.  

Thank you.

 

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Comments

8 comments

Date Votes
  • KC George

    Hello Gus,

    I checked the hamburger menu at https://angelfoundationforlearning.org/. It seems working fine at my end. You can see my test at https://jmp.sh/4l3kBrOf Could you fix the issue?

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  • Gus Gikas

    Hi George,

    Thank you for the response.

    I had to roll-back to the previous version of Brizy and Brizy-Pro to make it function again.

    I did notice other users having similar issues with the hamburger menu after installing the new update.

    Looking forward to your response.

    Thanks.

    Gus

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  • Ariel H.

    Hi Gus,

    Thank you for the update.

    This issue was already escalated to our developers so it can be fixed in the next upcoming update.

    Sorry for the inconvenience.

    Best regards,
    Ariel H.

    1
  • Gus Gikas
    • Edited

    Ariel and George:

    Please have this fixed!  I just installed the latest update:  Brizy 2.6.9. and Brizy Pro 2.6.5 and its still not working.

    Again -- I had to revert back to Brizy 2.6.4 and Brizy pro 2.6.3 to make it work.

    On our menu, we have a heading called 'News' and under 'News' there is a sub-menu called 'Events'.  On a desktop/laptop browser, the sub-menu works fine.  But when you visit the website on a mobile device, the 'Events' sub-menu does not show the drawer.  On a mobile device, we have our menu shown as the Hamburger Menu.  

    Can you please assist?  Looking forward to your response.  

     

    ***URGENT*** please make a page dedicated to previous versions of Brizy and Brizy PRO.

    Its so difficult to find any previous versions online, so we can get our sites back up and running with a rollback, instead of waiting for a response.  Thank you!

    Thank you.

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  • KC George
    • Edited

    Hello Gus,

    The "Events" sub menu in the hamburger menu, does show the drawer at my end. Please see my screenshot at https://jmp.sh/ig97XUEC Please check again from a different device or a browser. 

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  • Gus Gikas

    Hello K C George,

    Thank you for the response.  But please read the message above.  When I update to the latest version of Brizy 2.6.9 and Brizy Pro 2.6.6; the sub menu in the hamburger menu does not work, which is why I have reverted back to using Brizy 2.6.4 an Brizy Pro 2.6.3.

     

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  • Ariel H.

    Hi Gus,

    Thank you for the update.

    Please update to the latest versions and try making a small change to your page, such as adjusting the padding of your global header (which contains the menu element) by 1 pixel. Then, click "Update" and preview your site to check if the issue is resolved. If you're using a caching plugin, you may also need to flush the cache.

    If the issue continues, could you also please provide us with temporary access to your WP Admin page so we can look into this issue? Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io:

    Community Post link: https://support.brizy.io/hc/en-us/community/posts/24293353407634
    WordPress Admin URL:
    Username:
    Password:

    Please make a full backup of your site as a precaution.

    Best regards,
    Ariel H.

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  • Gus Gikas

    Hi Ariel,

    Thank you for the email.

    The latest update of Brizy 2.6.10 and Brizy Pro 2.6.6 was able to fix the issue.

    Thank you.

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