Brizy editor problem
Hello, I’m having an issue with the BRIZY editor. When I try to edit a page created with Brizy, the editor loads, but the blocks don’t load—it’s like a blank page. When I use the default template, this happens. I’m using BLOCKSY as my site’s theme because I want to use its header and footer. However, when I switch to the BRIZY template, everything loads correctly, I make the changes I want, and then switch back to the default template, and everything is saved. This workaround works for me at the moment, but I want everything to function normally as it did before.
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Hi,
Thank you for contacting us.
To help me better understand the situation, could you let me know if you're using a Blocksy child theme or the parent theme? If you're using the child theme, could you try switching to the parent theme temporarily and see if the issue still occurs?
It’s also possible that the problem is caused by a plugin conflict. Could you please try temporarily disabling all other plugins, except Brizy and Brizy Pro, and check if you can replicate the issue? This will help us determine if a plugin is causing the problem.
Please try this and let us know how it goes.
Best regards,
Ariel H.0 -
I`m using Blocksy PRO as well i have tried to disabled all new plugins but it doesnot work
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What do you mean by child and parent them how can i switch that
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Hi,
Could you please provide temporary access to your WP Admin so we can take a closer look at your site? Kindly add us as an Admin user in your WordPress Dashboard and send the details to communitysupport@brizy.io:
Community Post link: https://support.brizy.io/hc/en-us/community/posts/24270126928274
WordPress Admin URL:
Username:
Password:Best regards,
Ariel H.0 -
i just send the mail
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Hi,
Thank you for the update. Unfortunately, we haven’t received the email yet. Could you kindly resend it?
Best regards,
Ariel H.0 -
Done, i just resend it from my other mail
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Hi,
Thank you for your cooperation. Could you also provide the correct login URL? The URL https://nu**zm*****g.com/wp-admin/ is currently redirecting to a 404 page.
Best regards,
Ariel H.0 -
Im sorry about that my mistake
i`ve send you new mail with the correct one
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Hi Hristo,
Thank you for your cooperation. I couldn’t replicate the issue with the Astra theme, so it’s likely related to the Blocksy theme or a potential plugin conflict.
Unfortunately, due to the number of plugins running on your site, we’re hesitant to proceed with further troubleshooting, as it would require disabling plugins and could disrupt your live website. Would you be able to create a staging version of the site so we can investigate the issue safely?
Best regards,
Ariel H.0 -
Hi Hristo,
I am following up on this issue you are facing.
We're hesitant to troubleshoot your website directly because of the large number of third-party plugins on your website (49 plugins). We wouldn't want to accidentally break anything.
So, here's what I suggest:
1. Try isolating the problem, see if you can replicate the issue by disabling all plugins except Brizy and Brizy Pro. If that fixes it, start enabling other plugins one at a time and see if the problem comes back. This can help find any conflicting plugins.
2. If disabling plugins doesn't make a difference, try switching to a different theme temporarily and see if this helps.
It's best to try these steps when your website has less traffic.
If the problem persists, I recommend creating a staging site where the issue can be replicated and provide the credentials. This can help us troubleshoot without affecting your live website. You can find instructions on creating a staging site here:
https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/Please try these steps and let me know how it goes.
Best regards,
Ariel H.0
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