updates issue and icon/images display problem

Fabrizio Ariu

• January 27, 2025 11:12

Hi, we have several problems this month updating web site pages with brizy builder and every day it's very difficult to view icons and images.

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  Ariel H.

  • January 27, 2025 12:48

  Hi Fabrizio,  

  Thank you for reaching out to us. To better understand the issue, could you please share some screenshots that show the problem you’re experiencing? Additionally, please provide the URL of your site so we can inspect it. 

  Best regards,  
  Ariel H.  

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  Fabrizio Ariu

  • January 27, 2025 14:43

  Hi, some images attached. Impossibile to view map and icons at the moment.

  luggagestoragecagliari.com

   

  

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  Ariel H.

  • January 27, 2025 14:50

  Hi Fabrizio,

  Sorry to hear you're experiencing this issue with Brizy.  

  Could you please provide temporary access to your WP Admin so we can take a closer look at your site? Kindly add us as an Admin user in your WordPress Dashboard and send the details to communitysupport@brizy.io:  

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/24219106522002
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Ariel H.

  • January 28, 2025 11:37

  Hi Fabrizio,  

  Thank you for your cooperation.  

  We attempted to uninstall and reinstall Brizy Pro, but unfortunately, we couldn’t proceed due to a restriction on your server.  

  

  Could you please contact your hosting provider to update the following?  

  

  Alternatively, if you prefer, you can provide us with temporary access to WePanel, and we can take care of this for you.  

  Looking forward to your response.  

  Best regards,  
  Ariel H.  

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