Menu not showing submenu items

Timothy Wallis

• January 23, 2025 13:44

Hi, I created a site with a menu displaying multiple woocommerce product categories.

https://pbtest.kinsta.cloud/

as you can see when you go hover "Shop" in the menu and the submenu appear, the first 3 items in the submenu opens the second submenu level, but from the 4th the second level is not opening (the "Paintball" menu item, and the rest of them). When I inspect the code, the <ul> element for the list of the second level is there, but there's nothing inside.

I removed all the plugins and everything in order to test, so I guess maybe there's a problem with the brizy menu?

Thanks

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  Ariel H.

  • January 23, 2025 14:12

  Hi Timothy,

  Thank you for contacting us.

  Please try updating the global block that contains the menu element by increasing the padding by 1 pixel and hitting "Update" to save your changes. After this, preview your site and see if this fixes the issue. You may revert the padding back to its previous value if necessary and hit "Update" again.

  If the issue continues, please provide us with temporary access to your WP Admin page so we can take a look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/24139797184146
  WordPress Admin URL:
  Username:
  Password:

  Best regards,
  Ariel H.

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  Timothy Wallis

  • January 23, 2025 21:12

  Hi Ariel, thanks for your answer. I just tried updating the padding but didn't work.

  I just sent an email with the login details, I created an admin user for you.

   

  Thanks!

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  Ariel H.

  • January 24, 2025 09:54

  Hi Timothy,  

  Thank you for your understanding.  

  We temporarily rolled back Brizy and Brizy Pro to resolve the issue. Our developers have already been notified about this glitch, and it will be addressed in an upcoming update.  

  

  We apologize for any inconvenience this has caused.  

  Best regards,  
  Ariel H.  

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  Timothy Wallis

  • January 24, 2025 10:36

  I see, thanks! How can I know when it's fixed in a future version, so I can update the plugin?
  Also, how can I roll back the plugin version? I need to do the same thing in other site.

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  Ariel H.

  • January 24, 2025 10:48

  Hi Timothy,  

  Please use these versions temporarily while we finalize a fix (currently in beta testing).

  Brizy 2.6.4        : https://jmp.sh/hTF2g1V8
  Brizy Pro 2.6.3  : https://jmp.sh/3FPsswmy

  Follow the below procedure to roll back.

  1. Deactivate and delete Brizy Pro
  2. Deactivate and delete Brizy
  3. In your WordPress Dashboard under Plugins - Add New - Upload Plugin, upload Brizy 2.6.4
  4. In your WordPress Dashboard under Plugins - Add New - Upload Plugin, upload Brizy Pro 2.6.3

  Best regards,
  Ariel H.

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