Can't change elements

Stijn Cornel

• January 17, 2025 07:14
• Edited

Hi, 

When I want to change a element it says "An error occurred while trying to display this element. You can report a problem or remove this element."

0

• 

  Ariel H.

  • January 17, 2025 14:27

  Hi Stijn,

  Thank you for contacting us.

  To help us understand and resolve the issue you're facing, could you please confirm that you're using the most up-to-date versions of Brizy and Brizy Pro?

  

  If the issue persists, try these steps:

  1. Deactivate all other plugins except Brizy and Brizy Pro. If the problem goes away, reactivate plugins one by one to find the conflicting plugin.
  2. Also, try switching to a default WordPress theme to see if that resolves the issue.

  If neither deactivating other plugins nor switching themes resolves the issue, we may need to investigate further by accessing your WordPress admin area. To ensure your website's security, please create a temporary admin user account specifically for our support team. Once created, please send the following information to communitysupport@brizy.io:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/23988685227282
  WordPress Admin URL:
  Username:
  Password:

  Before granting us access, we strongly recommend creating a full backup of your website as a precaution.

  Best regards,
  Ariel H.

  0

Please sign in to leave a comment.