Hamburger menu disappeared + animated backgrounds not working
After the new update (I have Brizy 2.6.8 and Pro 2.6.4 installe), I'm having the following issues but everything looks fine on the backend:
Mobile:
- Hamburger menu missing
Mobile & desktop:
- Animated background images maxed out in size (some of them)
- Text and carousels missing from animated backgrounds
I've attached screenshots. 
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Those are all backend photos of what the website SHOULD look like, thanks.
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Gah, my logos in the header are also completely distorted. :(
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Hi Erin,
We’ve recently released an update to address the issue. Please ensure you have the following versions installed and let us know if the problem persists.
Best regards,
Ariel H.0 -
I literally said in the first sentence that I did that, and my issues aren't fixed.
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Hi Erin,
Sorry for about that.
Could you please provide us with temporary access to your WP Admin page so we can inspect your site? Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io:
Community Post link: https://support.brizy.io/hc/en-us/community/posts/23976473864978
WordPress Admin URL:
Username:
Password:Please make a full backup of your site as a precaution.
Best regards,
Ariel H.0 -
I have the exact same issues, across multiple sites.
Any site I have NOT upgraded to the most current versions still work. Every site updated to the new version is broken.
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Hi,
Apologies for the inconvenience. Please also follow the steps outlined above to send us your site credentials so we can inspect your site.
Best regards,
Ariel H.0 -
I am having the same issues as well, on all of my websites after the latest updates.
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Same issues here, and this is the second time in a short period that an update has ruined the page structure and menu structure. Even last time, the so-called fix didn't solve anything, and rebuilding the website was the only solution. And now it seems to be heading in the same direction again. Versions 2.6.8 and 2.6.4 do not resolve the issues.
A few hours later: First, I attempted a downgrade to see if that might provide a solution, but it didn’t work. Then, I started going through the websites page by page to fix various elements, such as menus, forms, and images. After hours of work, the hamburger menu remains the only issue—it doesn’t function when combined with the sticky header. It works fine with a fixed header, but I’d like to use the sticky header again as I have been doing for years with a functioning hamburger menu. I hope your next update resolves this issue and that updates are tested a bit more thoroughly beforehand.
Rob1 -
Indeed, this is very annoying.
For me, the cause of the problem is Sticky Header, if i change header to Fixed or Static, everything back to normal. But this is very frustating.Edit:
I confirm this is because updating Brizy to the latest.
Please, please, please test throughly before releasing new update.
I already experieced 2 bugs after update that not fixed yet.0 -
Hi Erin,
We're following up on your reported issue. To help us look into this faster, could you please provide your site's credentials following the above outlined format, or include the reference number (23976473864978) in the subject line of your email and sent it to communitysupport@brizy.io?
Kind regards,
Ariel H.0 -
Hi Ian and everyone else affected,
We apologize for the inconvenience.
To assist us in investigating your concerns, please follow these steps:
1. Send your site credentials in the specified format to communitysupport@brizy.io.
2. Alternatively, include the reference number (23976473864978) in the subject line of your email when providing your website's WP Admin login details. If you have changed the default WP Admin login URL (e.g., www.yoursite.com/wp-admin), please ensure you include the updated URL to avoid delays.
Important: Create a full backup of your site before sending credentials (as a precaution).
We understand there may be delays in responding due to a high volume of inquiries today. We're working hard to address everyone's concerns as quickly as possible.
Kind regards,
Ariel H.0 -
Everything is finally fixed. It took several hours for the logos and hamburger menu to fix themselves, but they did. The biggest annoyance was that I had to edit every page, make a tiny tweak like resizing an image, and click update for the text to reappear on my carousel testimonials and for my icons to reappear. PLEASE do thorough testing before releasing updates! Thank you.
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