Errors when not logged in

Darren Nicholls

• January 16, 2025 11:27

Hi,

Currently working on https://rn.freshhq.co.uk/

The footer looks different / broken when not logged in.

When logged in it looks like the attached screenshot, which is how we want it to look. Are you able to take a look at why this is?

Thanks,

Eilidh

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  Ariel H.

  • January 16, 2025 11:51

  Hi Eilidh,

  We’ve recently released an update to address the issue. Please ensure you have the following versions installed and let us know if the problem persists.  

  

  Best regards,
  Ariel H.

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  Darren Nicholls

  • January 16, 2025 11:53

  Ah, excellent. That is now fixed. Thank you.

  Eilidh

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  Darren Nicholls

  • January 16, 2025 12:18

  Hi Ariel,

  Since running this update on various other sites which were affected, it has broken this site - https://www.ameliawilsoninteriors.co.uk/

  The header images have disappeared as have the icons which were within the circular background. We added code that you gave us to fix these previously as another update had also broken these. See screenshot.

  Can you advise please?

  Thanks,

  Eilidh

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  Ariel H.

  • January 16, 2025 12:36

  Hi Eilidh,  

  Thank you for the update.  

  The issues you mentioned were addressed in the last update. If the problem persists after updating Brizy and Brizy Pro, please try clearing your browser cache or using a different browser.  

  Here’s how your site appears on my end:  

  

  Kind regards,  
  Ariel H.  

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  Darren Nicholls

  • January 16, 2025 12:52

  Hi Ariel,

  Thanks for this. I'm afraid we found that the recent 'Brizy fix' of making a small tweak and then saving the page sorted it out. Obviously again not ideal as it means having to go through and do this on multiple sites....again.

  I do very much appreciate your help but this is becoming increasingly frustrating, and I can see from other comments on the support forum and beyond that this is true for many.

  Thanks,

  Eilidh

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  Darren Nicholls

  • January 16, 2025 13:41

  Hi Ariel,

  Me again! We have now discovered that many, many of our sites that we've updated to 2.6.8 don't show their header images on the homepage and even when making a small change to th epage and resaving it, they are simply not showing.

  One example is https://www.weebeershop.co.uk/

  Any thoughts?

  Thanks,

  Eilidh

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  Ariel H.

  • January 16, 2025 13:49

  Hi Eilidh,

  Please provide us with temporary access to your WP Admin page so we can take a look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/23970471339026
  WordPress Admin URL:
  Username:
  Password:

  As a precaution, we recommend creating a full backup of your site. 

  Best regards,
  Ariel H.

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  Darren Nicholls

  • January 16, 2025 13:53

  Hi Ariel,

  I will send this now.

  Thank you,

  Eilidh

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  Ariel H.

  • January 16, 2025 14:33

  Hi Eilidh,  

  We’re sorry for the inconvenience. I’ve reported this issue to our developers for further investigation and will update you as soon as I have more information.  

  Best regards,  
  Ariel H.  

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  Ariel H.

  • January 16, 2025 14:49

  Hi Eilidh,  

  We’re currently reviewing your site, and it seems someone is actively working on the page. Please close any open pages if you're editing them so we can gain access.  

  Best regards,  
  Ariel H.  

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  Darren Nicholls

  • January 16, 2025 15:01

  Hi Ariel,

  Apologies, we also have quite a lot of work to do. We have come out now. Thank you for looking at this.

  We are not in tomorrow but can't leave this broke over the weekend.

  Thanks again,

  Eilidh

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  Darren Nicholls

  • January 20, 2025 11:01

  Hi Ariel,

  This issue still hasn't been resolved. Can I please ask for an update?

  We are in a situation where we have clients now actively asking us to move their websites over to Elementor.

  Thanks,

  Eilidh

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  Ariel H.

  • January 20, 2025 12:20

  Hi Eilidh,

  We apologize for the inconvenience caused by the recent updates. Our team is actively working to resolve these issues, and we appreciate your patience.

  In the meantime, please roll back to the following versions to address the issues until we are able to roll out a fix. 

  Brizy 2.6.4        : https://jmp.sh/hTF2g1V8
  Brizy Pro 2.6.3  : https://jmp.sh/3FPsswmy

  If you encounter any issues during this process, feel free to reach out for further assistance.

  Best regards,
  Ariel H.

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  Darren Nicholls

  • January 20, 2025 12:23

  Hi Ariel,

  I appreciate this thank you. Unfortunately we simply do not have the time to roll back updates on so many websites. This is already proving massively time consuming and is costing us as a business. How soon is a new update likely to be available?

  Thanks,

  Eilidh

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  Ariel H.

  • January 20, 2025 14:40

  Hi Eilidh,  

  Apologies for the inconvenience; unfortunately, this issue is still ongoing.  

  If there are websites that need urgent attention, feel free to share their credentials so I can help lighten your workload.  

  Best regards,  
  Ariel H.  

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  Darren Nicholls

  • January 20, 2025 14:46

  Hi Ariel,

  The main one was https://www.weebeershop.co.uk/ which we sent over the login details for last week.

  Do you need me to send them over again?

  Thanks,
  Eilidh.

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  Ariel H.

  • January 21, 2025 09:24

  Hi Eilidh,

  While we were inspecting the website, we received this error:

  

  To fix the issue, please update the server with the following settings:

  PHP max input variables    6000
  PHP time limit    30
  PHP memory limit    512M or higher
  Max input time    60
  Upload max filesize    64M
  PHP post max size    64M

  After this please install the following versions of Brizy and Brizy Pro. 

  Brizy 2.6.4        : https://jmp.sh/hTF2g1V8
  Brizy Pro 2.6.3  : https://jmp.sh/3FPsswmy

  If you encounter any issues during this process, feel free to reach out for further assistance.

  Best regards,
  Ariel H.

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  Darren Nicholls

  • January 21, 2025 10:07

  Hi Ariel,

  We've updated server settings.

  Would you be able to help installing those versions of Brizy? I think you have the login details?

  Thanks,
  Eilidh

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  Ariel H.

  • January 21, 2025 11:50

  Hi Eilidh,

  Thank you for the update. We've now installed the above versions. The website appears to be working now. Please check at your end to confirm.

  Best regards,
  Ariel H.

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  Darren Nicholls

  • January 21, 2025 12:40

  Thanks Ariel, that's working for us now.

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