issue with header on mobile

Tatsiana Greenberg

• January 15, 2025 20:37

I am having an issue with mobile header on https://hemlockroofingco.com/  the logo is differed and the menu isn't showing.

I went though all plugins one at a time deactivating them and it didnt fix it.

I also deleted and reinstalled brizy and brizy pro. 

and I also went in the builder and adjusted the padding in the header to see if that will fix it and nothing.

this is what I am seeing in the builder

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  Ariel H.

  • January 16, 2025 09:24

  Hi Tatsiana,

  We apologize for the inconvenience. Could you please try rolling back to the following versions to see if this resolves the issue? We’ve received similar reports, and our developers are already working on a fix.

  Brizy 2.6.4        : https://jmp.sh/hTF2g1V8
  Brizy Pro 2.6.3  : https://jmp.sh/3FPsswmy

  Follow the below procedure to roll back.

  1. Deactivate and delete Brizy Pro
  2. Deactivate and delete Brizy
  3. In your WordPress Dashboard under Plugins - Add New - Upload Plugin, upload Brizy 2.6.4
  4. In your WordPress Dashboard under Plugins - Add New - Upload Plugin, upload Brizy Pro 2.6.3

  If you encounter any issues during this process, feel free to reach out for further assistance.

  Best regards,
  Ariel H.

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  Ariel H.

  • January 16, 2025 11:37

  Hi Tatsiana,

  We’ve recently released an update to address the issue. Please ensure you have the following versions installed and let us know if the problem persists.  

  

  Best regards,
  Ariel H.

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  Tatsiana Greenberg

  • January 16, 2025 15:23

  I did the latest update, logo and menu icon got fixed but the drop down isn’t working it’s not showing any menu items on mobile

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  Ariel H.

  • January 16, 2025 15:28

  Hi Tatsiana,  

  Thank you for the update.

  Could you please provide us with temporary access to your WP Admin page so we can inspect your site? Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/23958060238610
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Tatsiana Greenberg

  • January 21, 2025 14:43
  • Edited

  I had to change to plugins to the previous working versions. and that fixed it. but I have another site that had the same issue and it got fixed with the older versions. and as I am checking the rest of my sites I see that a lot of them have the same issue with the mobile header where the drop down is not working or it shows that there is a drop down arrow when there is no drop down menu. I can't have the sites not be functional and I have so many of them that it will take me forever to get old version of the plugin on. will you be releasing another update soon to fix these issues?

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  Ariel H.

  • January 21, 2025 15:44

  Hi Tatsiana,

  Thank you for sharing your experience. This is a known issue.

  We have reported the problem to our developers, and they are currently working on a solution. From my observations, the issue occurs with sticky headers. In the meantime, we recommend switching the header to "Fixed" instead of "Sticky" as a temporary workaround until we roll out a patch to resolve the issue.

  We apologize for the inconvenience and will keep you informed once a fix is available.

  Best regards,
  Ariel H.

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