Blank page, edit page loads fine

Aleksey Volchek

• December 22, 2024 22:10
• Edited

Hi, I've done all sorts of updates, theme, plug-ins, etc. EasyWP suggests it's the problem with Brizy. I've researched your forums and it looks like I'm having the same problem but none of the forums have any solutions. Can you please help me / create a ticket?

Example: https://virtualopen.house/full-package/

The only page that loads is the front page https://virtualopen.house

 

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  Ariel H.

  • December 23, 2024 11:38

  Hi Aleksey,

  Please provide us with temporary access to your WP Admin page so we can take a look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/23470000983314
  WordPress Admin URL:
  Username:
  Password:

  As a precaution, we recommend creating a full backup of your site. 

  Best regards,
  Ariel H.

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  Ariel H.

  • December 23, 2024 12:30

  Hi Aleksey,

  Thank you for your cooperation.

  The issue was fixed by updating the global headers, reducing the padding at the top by 1px and saving the pages. You may revert the changes as needed. These steps were applied to all affected pages, which forces the new Brizy Compiler to take effect.

  Please try this page again - https://virtualopen.house/full-package/

  By any chance was this caused by a recent update of Brizy and Brizy Pro or was your site moved from staging to production site? 

  I am looking forward to your response.

  Best regards,
  Ariel H.

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