Brizy Update Broke Design Layout?

Anthony Bennett

• December 12, 2024 21:33

I updated to Brizy (2.6.3) & Brizy Pro (2.6.1). Now I cannot get the blown up layout back to normal looking to save my life. I also cannot edit the pages in Brizy anymore (the loader just spins). Can you please help me?

The website in question is: https://dentistofwilliamsburg.com

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  Ariel H.

  • December 13, 2024 09:16

  Hi Anthony,

  Thank you for contacting us.

  Please provide us with temporary access to your WP Admin page so we can take a look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/23258457327378
  WordPress Admin URL:
  Username:
  Password:

  Additionally, we will also need temporary access to cPanel/FTP:
  cPanel/FTP host address:
  Username:
  Password:

  Best regards,
  Ariel H.

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  Ariel H.

  • December 13, 2024 13:05

  Hi Anthony,  

  Thank you for your cooperation.  

  Your site is up and running again. The issue seemed to be related to a faulty update and was resolved by disabling all plugins, uninstalling both Brizy and Brizy Pro, then reinstalling them. After purging the cache, everything started working properly again.  

  

  Please check on your end and let us know if you have any further questions.  

  Kind regards,  
  Ariel H.  

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  Anthony Bennett

  • December 13, 2024 13:48

  Have I told you yet today that I love you (ha-ha)? Thank you, thank you, thank you! You really made my day.

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