Form leads missing fields

Riaan Oliver

• November 28, 2024 06:09

Hi There,

When I export form leads via CSV, I am missing field data, but when viewing the leads in Wordpress, the information is completed correctly.

A side question is can the lead date also be included in the csv export?

Thanks very much,
Riaan

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  Ariel H.

  • November 28, 2024 12:20

  Hi Riaan,  

  Thank you for reaching out to us.  

  Currently, there isn’t an option to include the lead date, however, I completely understand how useful this feature would be.  

  You can submit this idea as a feature request on our platform at https://www.brizy.io/ideas-and-roadmap. This helps us track suggestions and prioritize features based on user feedback. 

  Sorry for the inconvenience.

  Best regards,  
  Ariel H.  

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  Riaan Oliver

  • December 02, 2024 05:17

  Hey Ariel, 

  Thank you for your replay, but the main issue we are having is:

  When I export form leads via CSV, I am missing field data, but when viewing the leads in Wordpress, the information is completed correctly.
  
  Thank you,
  Riaan
  
  

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  Ariel H.

  • December 02, 2024 13:03

  Hi Riaan,  

  Could you please provide us with temporary access to your WP Admin page so we can inspect your site? Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/22920937916818
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Ariel H.

  • December 03, 2024 12:28

  Hi Riaan,  

  Thank you for your cooperation. I’ve tested exporting the leads to CSV, and it appears that the first and last names are missing. As you mentioned, everything appears complete when comparing it in the Leads section. 

  Before upgrading Brizy and Brizy Pro, I created a backup of your site using the WP All in One Backup plugin. However, the updates did not resolve the issue.  

  I’ve asked one of my colleagues to investigate further. I will get back to you as soon as I have an update.  

  We apologize for the inconvenience.  

  Best regards,  
  Ariel H.

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  Riaan Oliver

  • December 04, 2024 00:55

  Amazing thank you very much Ariel :) really appreciate your assistance.

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  Ariel H.

  • December 04, 2024 09:24

  Hi Riaan,

  Thank you for the update. Please give us some time to investigate the issue; it may take a little while. I’ll make sure to keep you posted on any new developments through this support thread.

  Best regards,  
  Ariel H.

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  Riaan Oliver

  • December 12, 2024 01:50

  Hi Ariel,

  Just wanted to check if there is an update on this one. 

  Thank you very much,
  Riaan

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  Ariel H.

  • December 12, 2024 08:23

  Hi Riaan,

  Thank you for keeping in touch.

  I apologize for the slow progress on this issue. Unfortunately, this is currently still in progress. I will reach out to you as soon as I receive any new updates.

  Kind regards,
  Ariel H.

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  Riaan Oliver

  • January 07, 2025 03:03

  Hi Ariel,

  I've checked the site and we still seem to be having the issue, can you please advise when this will be fixed as it's now been outstanding since the 28th of November?

  Thanks very much :)

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  Ariel H.

  • January 07, 2025 09:25

  Hi Rian,  

  Thank you for reaching out. Unfortunately, this issue is more complex than anticipated and is still being worked on. While we don’t have an estimated timeline for resolution yet, we’ll keep you updated in this support thread as soon as we have more information.  

  We apologize for the inconvenience.  

  Best regards,  
  Ariel H.  

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  Riaan Oliver

  • March 06, 2025 05:05

  Hi Ariel,

  Hope you are keeping well.

  Can you please advise when this will be fixed, it's been over 3 months. This is becoming a real issue with the client as data in incorrect.

  Thanks very much,
  Riaan

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  Ariel H.

  • March 06, 2025 10:06

  Hi Riaan, 

  I appreciate your patience, and I sincerely apologize for the lack of progress on this issue. At the moment, priorities have shifted to more critical matters, so we haven’t been able to address this yet. However, please know that the issue is still in our queue, though we don't have an estimated timeframe for its completion.  

  In the meantime, we recommend using third-party apps to manage your leads. Platforms like MailChimp or Brevo offer better lead management features and also allow you to export your data in CSV format if needed.

  Please refer to the following links for more details:

  https://support.brizy.io/hc/en-us/articles/360043381952-MailChimp
  https://support.brizy.io/hc/en-us/articles/360043865331-Sendinblue

  I understand this isn't the ideal update, and I truly appreciate your understanding. Please let me know if I can assist you in any other way.  

  Best regards,  
  Ariel  

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  Riaan Oliver

  • March 18, 2025 00:34

  Hi Ariel,

  I'm also having issues with the same site uploading blocks and layouts.
  I keep on receiving the message below.

  Thanks very much.

  

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  Ariel H.

  • March 18, 2025 09:48

  Hi Riaan,  

  Thank you for the update. This issue may occur if the blocks were saved using an older version of Brizy.  

  Could you please send us the ZIP file of the blocks/layouts you’re trying to upload? This will help us investigate further.  

  Looking forward to your response.  

  Best regards,  
  Ariel H.

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  Riaan Oliver

  • March 19, 2025 01:05

  Sure, I've send the zip file to the support email.

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  Ariel H.

  • March 19, 2025 09:40

  Hi Riaan,  

  Apologies for the trouble. Could you kindly resend the email to communitysupport@gmail.com and include this reference number in the subject line: 22920937916818?  

  Best regards,  
  Ariel H.

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