Execution stopped. Attempt to save invalid project data.

Théophile Bellintani

• November 25, 2024 14:24

Hello,

After an update of brizy-pro to 2.6.0, I've got an error with the license key, that is deleted. Impossible to save it now, I've always this error : Execution stopped. Attempt to save invalid project data.

 

 

0

• 

  Théophile Bellintani

  • November 25, 2024 16:01

  >This website is in production, it is URGENT. Thanks

  0
• 

  Ariel H.

  • November 25, 2024 16:37

  Hi Théophile,

  Please provide us with temporary access to your WP Admin page so we can take a look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/22855677265042
  WordPress Admin URL:
  Username:
  Password:

  As a precaution, we recommend creating a full backup of your site. 

  Best regards,
  Ariel H.

  0
• 

  Ariel H.

  • November 26, 2024 08:34

  Hi Théophile,  

  Thank you for your cooperation. I’ve opened a private ticket for this issue and escalated it to our senior support team. Please await their response there.  

  Best regards,  
  Ariel H.  

  0
• 

  Théophile Bellintani

  • December 02, 2024 10:13
  • Edited

  Hello, I've no news about this issue, and as I said, it is a really popular website, and currently we can't let it without templating !! It is under maintenance mode, for a week already !! That's not possible !

  Please take a look, the error is still here :
  

  0
• 

  Théophile Bellintani

  • December 02, 2024 10:17

  And all the informations I've sent by mail have opened a ticket, and they are already tagged with "solved", but nothinfg is solved !
  

  0
• 

  Ariel H.

  • December 02, 2024 13:33

  Hi Théophile,  

  I apologize for the delay in resolving this issue; it’s still in progress. I noticed there were two private tickets, so we’ve closed #4217 to avoid any confusion. Rest assured, I’ll follow up on this and let you know as soon as there are any updates.  

  Thank you for your patience, and I’m sorry for the inconvenience.  

  Best regards,  
  Ariel H.  

  0
• 

  Théophile Bellintani

  • December 03, 2024 10:10

  Hi Ariel,

  where are you today? I would like to know if this is a problem that comes from my site or from your side, and in the case that it comes from my site, if a restoration before updating the plugin could allow a return to normal. It is too long, as a response time, a week of waiting for a site in production!

  0
• 

  Ariel H.

  • December 03, 2024 13:17

  Hi Théophile,  

  Apologies for the delay. It appears to be working now. Could you please try it on your end to confirm? I’m not sure if the currently activated license is from our senior support team.

  

  Please try using your license and let me know if you can still replicate the issue.  

  Best regards,  
  Ariel H.  

  0
• 

  Théophile Bellintani

  • December 03, 2024 21:28

  Hi Ariel,
  Thanks for your job, all is fine. I wonder what you were able to do to resolve the bug, it's quite annoying to have to depend on you for this, and that even by uninstalling/reinstalling the plugins, it doesn't change anything. I hope it won't happen again. Thank you for your intervention.

  0
• 

  Ariel H.

  • December 04, 2024 08:15

  Hi Théophile,  

  Thank you for your feedback! I completely understand how frustrating this issue can be. Rest assured, it's something we're currently working on, and improvements are expected in the future.  

  Best regards,  
  Ariel 

  0

Please sign in to leave a comment.