Carousel not working properly

Timothy Wallis

• November 22, 2024 12:52

Im using the pro version of the brizy wordpress. I have a carousel in a page, and there are two problems:

- when I edit a page with brizy builder, the carousel looks empty in the builder, even if it's showing ok when I view the page. In the builder looks like the content is invisible.
- also, the carousel options stopped working, when I click the gray chevron icon at the upper right of the carousel, it opens the toolbar, but when I click the carousel icon, or the background icon, etc it doesn't open the options.

I recorder a video to show what happens.
https://share.zight.com/Apuq7z6m

let me know if you have any solution.

I'm using wordpress version 6.7, brizy builder 2.6.3, brizy builder pro 2.6.0

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  Timothy Wallis

  • November 22, 2024 13:13

  Just an update: I turned off the wp debug in the wp_config file, and now I can see the options for the carouse, but the carousel content is still invisible

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  Ariel H.

  • November 22, 2024 13:59

  Hi Timothy,

  Thank you for reaching out to us. To investigate this further, we’ll need access to your WP Admin page. Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/22801917633042
  WordPress Admin URL:
  Username:
  Password:

  Additionally, we will also need temporary access to cPanel/FTP:
  cPanel/FTP host address:
  Username:
  Password:

  As a precaution, we recommend creating a full backup of your site.

  Best regards,
  Ariel H.

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