This page needs a refresh" despite all checks performed

Maxime Ferrero

• November 21, 2024 08:48

Hello,

I am encountering a recurring issue with my WordPress site using Brizy Pro. Every time I update a page, the following message appears:

"This page needs a refresh. You have probably updated this page (or another page) in a different tab or browser."

Here are the steps I have already taken to try to resolve this issue:

1. Cache cleared: I cleared the browser cache, WordPress cache, and server cache.
2. Single tab editing: I make sure to edit only one page at a time and do not have any other tabs with the Brizy editor open.
3. Theme switched: I tested with another theme to rule out potential conflicts.
4. Sufficient memory: The memory limit is properly set to 512 MB.
5. All updates performed: WordPress, Brizy (both free and Pro versions), and all other plugins and the active theme are fully updated.
6. Server performance: The hosting server is robust, with no overload or limitations detected.

Despite these precautions, the issue persists. This behavior makes editing very challenging, as the page refreshes and I sometimes lose the changes I’ve made.

Do you have any solutions or suggestions to address this problem? If needed, I can provide additional information about my setup or temporary access for diagnostics.

Thank you in advance for your assistance.

Best regards,

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• 

  Ariel H.

  • November 21, 2024 10:21

  Hi Maxime,

  Thank you for contacting us

  Could you please provide us with temporary access to your WP Admin page so we can inspect your site? Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/22770607315986
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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• 

  Ariel H.

  • November 21, 2024 11:53

  Hi Maxime,  

  Thank you for your cooperation.  

  Upon checking, the issue is caused by WordFence. To resolve this, we've set it to learning mode for a few days so it can recognize actions taken by Brizy. It will automatically switch back to protected mode in 3 days, allowing sufficient time for WordFence to learn the actions. After this period, it should no longer interfere with your editing or pages. This is demonstrated on this screencast: https://youtu.be/KtjW7Qa3yg4

  Best regards,  
  Ariel H.  

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