Sync Library in WP

Webmaster Puntorosso

• November 16, 2024 23:59

Hi, will there be a day when the WP Brizy library will finally connect and sync without issues or be eternally slow?

Since its introduction, it has never worked properly.

Mostly, I see in the console "Uncaught (in promise) preloadImage..." for every item to be synced.

When it does work, it takes ages before the thumbnails appear.

Before you ask:

- I have already tested with other browsers.
- Yes, I also cleared the cache.
- And yes, I tried in incognito mode.
- Same problem with various servers and IPs

The curious part is that in Brizy Cloud, it works quickly and properly.
Like always, I'm left with the impression that the WP version is a bit neglected.

Any other ideas?

I would appreciate it it isn't "You have to ask your hosting provider," because, as has often happened in the past, it is NOT a problem with the hosting provider.

Thanks. Best.

 

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• 

  Ariel H.

  • November 18, 2024 11:22

  Hi,

  Thank you for contacting us.

  I’ve also observed this issue in my local test environment. Newly saved blocks and layouts don’t show this error, but for older layouts, the thumbnail doesn’t load. However, when you click on the thumbnail to import the layout, it functions correctly.

  Could you please provide us with temporary access to your WP Admin page so we can inspect your site? Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/22676581777298
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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