Issue with Brizy Menu Causing Critical Error on Website

Daniel Klotz

• November 15, 2024 09:38

Hello Brizy Support Team,

I'm experiencing a critical error on my website whenever I add a menu using Brizy. The error only appears when I insert the menu; if I remove the menu, the site works fine again. The anchor links I'm using (e.g., #das-brunnenhaus, #buchungen, #gastebuch) are functional and correctly scroll to the designated sections, so it seems the issue is specifically tied to the menu element.

Could you please help me identify the cause of this error? Here’s what I’ve tried so far:

• Checking the menu structure and links in WordPress
• Using full URLs instead of just anchor links in the menu
• Clearing the cache and disabling other plugins to check for conflicts
• Making sure Brizy and my theme are up to date

Despite these efforts, the critical error persists whenever the Brizy menu is active.

Thank you for your help!

Best regards,

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• 

  Ariel H.

  • November 15, 2024 12:39

  Hi Daniel,

  Thank you reaching out to us.

  It seems you've already completed the necessary troubleshooting steps. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io so we can investigate this on our end.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/22645956272402
  WordPress Admin URL:
  Username:
  Password:

  Please also provide us access to FTP/cPanel so we will have direct access to your WordPress files.
  FTP Host / cPanel login URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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