Hi! When trying to update my home page changes aren't saved - Help

Carlos Chacon

• October 30, 2024 23:07

I noticed that the page saves successfully with reduced content, but fails when there’s extensive content.
When I created a test page on my website with only a few blocks, and it saved without any issues.
However, if I attempt to update a page with more content, it won’t save.

This is my php.ini

display_errors = Off
max_execution_time = 30000
max_input_time = 600
max_input_vars = 1000000
memory_limit = 1024M
post_max_size = 4096M
session.gc_maxlifetime = 1440
session.save_path = "/var/cpanel/php/sessions/ea-php82"
upload_max_filesize = 4096M
zlib.output_compression = Off

Can you help me!

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• 

  Ariel H.

  • October 31, 2024 12:13

  Hi Carlos,

  Thank you for reaching out to us.

  This issue may also occur if WordFence is enabled. Please try setting WordFence to Learning Mode and see if that helps:
  https://www.wordfence.com/help/firewall/learning-mode/

  If you’re not using WordFence, please check if you can temporarily disable the Firewall/Mod Security in your hosting console to help resolve the issue.

  If the issue continues, please provide us temporary access to the Admin page of one of your websites having this issue so we can take a look. Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/22315822785810
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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• 

  Carlos Chacon

  • October 31, 2024 16:40

  Thanks Ariel.
  I was unable to resolve the problem with the solutions you mentioned.

  I sent you an email to support with the accesses to the website.

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• 

  Ariel H.

  • November 01, 2024 11:44

  Hi Carlos,

  Thank you for your cooperation. Upon checking, it appears that the issue is related to ModSecurity, specifically that the problematic page exceeded the maximum size of the HTTP request.

  To address this issue, please ask your hosting provider to increase both SecRequestBodyLimit and SecRequestBodyNoFilesLimit in the ModSecurity configuration. We attempted to add the following directives in the .htaccess file, but it is not currently allowed by the server configuration. These changes need to be made at the server level:

  <IfModule mod_security.c>
      SecRequestBodyLimit 4194304
      SecRequestBodyNoFilesLimit 2097152
  </IfModule>

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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• 

  Carlos Chacon

  • November 06, 2024 18:50

  Hi!
  The Hosting company made the changes in Modsecurity.
  This is what they replied to me:

  Hi,
  I have added the code for SecrequestBodyLimit and SecrequestBodyNoFilesLimit in the .htaccess, please check again now.

  I went to the website made in Brizy, made changes and saved the changes. The browser kept spinning and never saved the changes.

  What else should I do to be able to update my website that has extensive content.

  I am desperate.

  In the email I sent you are the accesses to my Cpanel and to my Wordpress Admin.

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• 

  Ariel H.

  • November 07, 2024 11:01

  Hi Carlos,

  Thank you for the update.

  If this is urgent, you can roll back to the previous versions. You can download them here: https://tinyurl.com/5x3n9xfw

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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• 

  Ariel H.

  • November 22, 2024 10:32

  Hi Carlos,  

  Thank you for the update. Upon checking, I noticed that attempting to upload an image to your site triggers a 503 error. 

  

  This can occur due to server overload, resource limitations, or configuration issues. I recommend reaching out to your hosting provider and asking them to review your server’s error logs for more details to help resolve this issue.  

  Best regards,  
  Ariel H.  

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