Layout Design works in Safari but not in Chrome

Dustin Siggelkow

• October 24, 2024 09:34

Hello, I designed my website with the unicorn design. I started in Safari, saved everything and later started to work in Chrome. If I open the builder now, the design is somehow lost.

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  Ariel H.

  • October 24, 2024 12:32

  Hi Dustin,

  Thank you for reaching out to us.

  If the design displays correctly in Safari, this could indicate a rendering issue specific to Chrome.
  Clearing the cache in Chrome and refreshing the page could help. 

  If the issue continues, please provide us the URL so we can inspect your site.

  Best regards,
  Ariel H.

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  Dustin Siggelkow

  • October 24, 2024 12:56

  Hey, thanks for the quick response. I tried that but it still doesn't work. Here is my URL: https://neun-sechs.de/sop-overview-page/?preview_id=27428&preview_nonce=7024854f83&preview=true

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  Ariel H.

  • October 24, 2024 13:17

  Hi,

  Thank you for the update.

  Unfortunately, we are unable to view the page because your site is currently in development mode.

  

  Please provide us with temporary access to your WP Admin page so we can take a look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/22175887882514
  WordPress Admin URL:
  Username:
  Password:

  As a precaution, we recommend creating a full backup of your site. 

  Best regards,
  Ariel H.

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  Dustin Siggelkow

  • October 24, 2024 13:22

  Okay, thank you. Just done that

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  Ariel H.

  • October 24, 2024 14:32

  Hi Dustin,

  Thank you for your cooperation.

  I have inspected your site, and everything appears to be working properly. It is rendering the page in Chrome, as demonstrated on this screen recording: 
  https://go.screenpal.com/watch/cZ6Z2Znciid

  If the issue continues at your end, please try resetting Chrome to factory defaults. 
  https://support.google.com/chrome/answer/3296214?hl=en

  Best regards,
  Ariel H.

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  Dustin Siggelkow

  • October 24, 2024 14:35

  Can you please see and check the sop overview page? The start page works in my chrome as well. It’s just that page that is not working

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  Ariel H.

  • October 25, 2024 08:14

  Hi Dustin,

  Thank you for the update.

  It looks like this page is unfinished. Could you please try rebuilding the page, saving it, and then closing Safari? After that, try editing it in Chrome and see if you can replicate the issue.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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