Mobile menu not clickable

Ivo Rusev

• October 21, 2024 22:31

After the latest updates the mobile menu is not clickable on mobile phones:

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  Ariel H.

  • October 22, 2024 09:34

  Hi Ivo,

  Thank you for providing your site's credentials. We are now looking into this issue. I will get back to you as soon as I have an update.

  Best regards,
  Ariel H.

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  Marc Gustav Eberle

  • October 22, 2024 10:22

  Hi there,

  i have the same issue. The mobile side also break down.

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  KC George

  • October 22, 2024 12:01

  Hi Marc,

  Can you please let us know the URL of the website where you are experiencing this issue so that we can inspect the site?

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  Marc Gustav Eberle

  • October 22, 2024 12:46

  Hi K C!

  www.comservice-ffo.de

  Is the site.

  Thanx!

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  Ariel H.

  • October 22, 2024 13:43

  Hi Marc,

  Thank you for the update.

  Could you please provide us with temporary access to your WP Admin page so we can inspect your site? Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/22120158622738
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Ariel H.

  • October 23, 2024 10:22

  Hi Marc,

  Thank you for your cooperation, and I apologize for the delay.

  It appears to be working now. Could you please check at your end to confirm?

  

  In case it doesn't work, please try clearing your browser cache or try using another browser.

  Best regards,
  Ariel H.

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  Ivo Rusev

  • October 23, 2024 10:25

  Any update on our case - https://pochivki-turcia.bg ?

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  Marc Gustav Eberle

  • October 23, 2024 11:28

  Hi Ariel,

  many thanks for your help! Now the menu works.

  Can you tell me, where the problem was?

  Best regards

  Marc

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  Ariel H.

  • October 23, 2024 14:38

  Hi Marc,

  Thank you for the update. The fix is described in this support thread: https://support.brizy.io/hc/en-us/community/posts/21756761136914

  Sometimes, this solution doesn't immediately reflect on a website due to hard caching issues.  

  We are aware that this issue is still occurring on some websites, and our developers are working to resolve it as soon as possible.

  Best regards,
  Ariel H.

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  Ariel H.

  • October 23, 2024 14:54

  Hi Ivo,

  We were troubleshooting your site; however, we've lost access.  The last time I checked, the menu was already working.

  

  Best regards,
  Ariel H.

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  Marc Gustav Eberle

  • October 23, 2024 20:40

  Hi Ariel,

  i checked the side now longer - Unfortunately it is not stable at all. The menu is displayed, but the page still crashes again and again. Is there anything else to improve this situation?

  Thanks

  Marc

   

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  Ariel H.

  • October 24, 2024 08:54

  Mi Marc,

  Sorry about that. Could you please provide more details on how the site is crashing? 

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Marc Gustav Eberle

  • October 24, 2024 09:09

  Hi Ariel,

  Here is a video. The page crashes as soon as I select a menu item. And she always has white frames in between

  https://uploadnow.io/f/4JDkK5y

  Have a good day!

  Marc

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  Ariel H.

  • October 24, 2024 12:10

  Hi Marc,

  I've noticed that the issue occurs after you tap on the menu, resulting in a page refresh where the error is triggered. This may be due to rewrite rules on your server.

  Furthermore, we observed errors in the console suggesting that your site's settings might be blocking certain resources from loading, which could affect functionality. I recommend contacting your hosting provider for assistance in reviewing your site's rewrite rules and Content Security Policy.

  

  Best regards,  
  Ariel H.

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  Marc Gustav Eberle

  • October 25, 2024 06:23

  Hi Ariel,
  Thank you very much for the detailed expertise and analysis. I am now in contact with the hosting provider and trying to solve the problem.
  Best regards

  Marc

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