使用时报错

dingyi

• October 19, 2024 06:34

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  Ariel H.

  • October 21, 2024 11:47

  Hi,

  Thank you for contacting us.

  If you are using WordFence, please temporarily disable it, clear your cache, and check if this resolves the issue.

  Additionally, you might consider temporarily setting WordFence to Learning Mode, which can also help resolve the issue:
  https://www.wordfence.com/help/firewall/learning-mode/

  If you don't use WordFence, please also verify if you have access to temporarily disable the Firewall/Mod Security in your hosting console. This should help resolve the issue.

  If the issue continues, please provide us temporary access to the Admin page of one of your websites having this issue so we can take a look. Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/22073784160914
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  dingyi

  • October 23, 2024 08:22

  plugins/brizy/public/editor-build/dist  中的 dist 目录是安装插件后自动生成的吗？没有自动生成，或插件包里没有这个目录，导致没有加载到字体

  https://template-mk.b-cdn.net 地址是做什么用的，中国现在没有办法访问此地址，有没有办法处理

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  Ariel H.

  • October 23, 2024 16:10

  Hi,

  Thank you for the update.

  In my local test environment, I’m noticing that 'plugins/brizy/public/editor-build/dist' is not being created automatically. 

  Could you please check if you're able to directly access this URL in a new browser tab: https://template-mk.b-cdn.net?

  To better understand the issue you're encountering, could you kindly provide temporary access to your WP Admin page? This will allow us to replicate the problem from our end.

  Best regards,  
  Ariel H.

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  dingyi

  • October 24, 2024 14:10

  已发送 账号 到 communitysupport@brizy.io  邮箱内，请查收

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  Ariel H.

  • October 24, 2024 15:13

  Hi DingYi,

  Thank you for your cooperation. The error in the console shows error 404, so I was thinking that it could be a bad installation. Could you please download Brizy and Brizy Pro from THIS LINK and reinstall them on your website?

  

  Best regards,
  Ariel H.

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  dingyi

  • October 25, 2024 03:39

  brizy 在不能使用有两个问题

  1、字体问题

  /plugins/brizy/public/editor-build/prod/editor/css/editor.min.css 

   文件中是不是使用了 /dist/fonts/ 目录中的字体，在 birzy 中没有这个目录

  

  所以导致下面的错误

  

   

  2、插件中的 CDN 被限制访问  template-mk.b-cdn.net

  

  字体问题现在是通过复制 brizy/public/editor-build/prod/editor/fonts 到 brizy/public/editor-build/dist/fonts/ 目录中。每次升级都要重新复制。

  字体 和CDN 有没有更好的解决办法

   

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  Ariel H.

  • October 25, 2024 12:21

  Hi DingYi,

  Thank you for the details. I have escalated this issue to our senior support team for further investigation.

  I will update you as soon as I have any news. I apologize for the inconvenience.

  Best regards,
  Ariel H. 

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