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New plan messed things up

Edd C

Hi, I bought the Brizy 10-code plan on AppSumo and also had a previous plan. In my previous plan, I could use pro features on all websites, whether they were published with a custom domain or not. Immediately I bought the appsumo plan, even the website on my one custom domain on my previous plan became free.

Now, I’m limited to pro features on just the 10 codes I bought. This isn’t ideal for me as on my previous LTD plan on the same account i could do so.

Can you restore my previous plan as it was, where I had pro access to all websites, even those on the Brizy domain as promised in the deal I bought back then, instead of defaulting to free? Or, how can I get help? The terms of the previous deal allowed me to edit multiple sites in pro mode and publish with a custom domain on just one. it also didnt have those tags for activate pro and free i see. so yeah can i get that back?

Thanks!

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Comments

5 comments

Date Votes
  • KC George

    Hello Edd,

    We are looking into the issue you have mentioned above. We will get back to you when we have an update.

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  • KC George

    Hello Edd,

    We have reinstated access to PRO elements as part of your Personal Cloud LTD. However access to PRO elements cannot be stacked along with the AppSumo Brizy Cloud 2024 plan with 10 hosted domains you bought.

    Do you want to sign up for a second Brizy account and move the AppSumo Brizy Cloud 2024 plan to that account? 

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  • Edd C

    yes, where can i send an email to with the details of this so that you can move the plan for me, im not sure for privacys sake if it would be good to share details here, so let me know an i will email 

     

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  • KC George

    Hello Edd,

    Kindly send us the email address of your new account to communitysupport@brizy.io. Kindly also include the URL of this Forum post https://support.brizy.io/hc/en-us/community/posts/22069100197010 in your email.

    You can also provide the email address here as well. We can delete your email address before publishing your comment.

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  • KC George
    • Edited

    Hi Edd,

    We have transferred your AppSumo Brizy Cloud 2024 plan to your new email address

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