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Issue with header menu

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4 comments

  • Ariel H.

    Hi Roman,

    Thank you for reaching out to us.

    Please try making minor changes to your page, such as adjusting the padding of your global header or any regular block by 1 pixel, then click "Update." Preview your site and see if this resolves the issue. You may also need to flush the cache if you're using a caching plugin.

    If the issue continues, could you also please provide us with temporary access to your WP Admin page so we can look into this issue? Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io:

    Community Post link: https://support.brizy.io/hc/en-us/community/posts/22026785183378
    WordPress Admin URL:
    Username:
    Password:

    Please make a full backup of your site as a precaution.

    Best regards,
    Ariel H.

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  • Roman Escandon

    Hi Ariel

    I have tried to both make minor changed and clear the cache (through WPX Hosting, WP Rocket, and at the page level). But I am still having the issue. I have emailed you the login info.

    Thanks!

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  • Ariel H.

    Hi Roman,

    I apologize for the delay. This issue seems to be related to the hard cache.  We fixed it by temporarily disabling "Minify CSS" and "Minify JavaScript Files" in WPRocket, purging the cache, and then re-enabling these options. 

    Best regards,
    Ariel H. 

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  • Roman Escandon

    Thanks Ariel, everything is working great now!

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