After Updating plugin My UI get broken

Carmen Martinez Goosmann

• October 16, 2024 11:13

My site currently on staging https://rb:bufakuwe@b3xp46-staging.myrdbx.io/ if i update the plugin the layout on posts pages get broken could you please look into the issue specifically these are the ones that get broken https://b3xp46-staging.myrdbx.io/safari_highlights/kruger-national-park/

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  KC George

  • October 16, 2024 13:23
  • Edited

  Hello Carmen,

  The dynamic text added to ACF field "Main Description" is not being displayed in the frontend. Is this what you mean when you say " if i update the plugin the layout on posts pages get broken"?

  

  What method are you using to display the content of the "main description" custom field?

  • Selecting the dynamic value "Main Description" in the Text element?
    
  • By typing #Main Description in the Text element?
    
  • Or another approach like using a short code?

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  Carmen Martinez Goosmann

  • October 16, 2024 13:38

  nope actually when the plugin is updated the layout get messy at the moment the now check it https://b3xp46-staging.myrdbx.io/safari_highlights/livingstone-victoria-falls/ i update the Brizy pro and it create this issue

   

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  Ariel H.

  • October 16, 2024 14:45

  Hi Carmen,

  Thank you for the update.

  Unfortunately, this staging site is password-protected, so we're unable to inspect the page.

  

  To fix a broken layout after an update, please open any page or dynamic template, select any global or simple block (or the specific block where the error occurs), and update the padding by 1 pixel. Hit "Update" to save your changes, and then preview your site to check if this fixes the issue.

  If the issue persists, we'll need to inspect it from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/22015193191442
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Carmen Martinez Goosmann

  • October 16, 2024 15:06

  i have sent you the credentials via the above email kindly have a look at that

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  Ariel H.

  • October 17, 2024 08:17

  Hi Carmen,

  Thank you for your cooperation. Please also send the username and password for this:

  

  
  Best regards,
  Ariel H.

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  Carmen Martinez Goosmann

  • October 17, 2024 08:38

   

  kindly have a look at this site https://safariguru.de/safari_highlights/okavango-delta/ and credentials for backend are the same as provided 

   

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  Ariel H.

  • October 17, 2024 08:57

  Hi Carmen,

  Thank you for the update. Unfortunately, this user account doesn't have administrative access. We don't have access to the Plugins and Pages areas.

  

  Please update the user account to an administrator.

  Best regards,
  Ariel H.

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  Carmen Martinez Goosmann

  • October 17, 2024 09:23

  check it now

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  Ariel H.

  • October 17, 2024 10:06

  Hi Carmen,

  Thank you for your cooperation.

  The errors on the page no longer appear after we updated the template.

  

   

  

  Is this the intended look for this page? It seems like your template is unfinished.

  Best regards,
  Ariel H.

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  Carmen Martinez Goosmann

  • October 17, 2024 10:22

  nope that's not the intended look well

  you can the black container that was not there and section spread from one end to another along with that popup slider below the section that was in the center

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  Carmen Martinez Goosmann

  • October 17, 2024 10:23

  and also look at these page now https://safariguru.de/safaris/botswana-victoria-faelle-individuell/

   

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  Ariel H.

  • October 17, 2024 11:39

  Hi Carmen,

  I see that there's only one dynamic template for the Highlights custom post type. No other templates assigned to the others. Did these custom post type has templates previously?

  

  Best regards,
  Ariel H.

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  Carmen Martinez Goosmann

  • October 17, 2024 13:37
  • Edited

  i think there wasn't any template from before only this one

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  Ariel H.

  • October 17, 2024 15:58

  Hi Carmen,

  Thank you for the update.

  Unfortunately, these pages weren't built with Brizy. It's possible that they broke when you updated the Astra theme.

  If you can remember the last version of the Astra theme that was working on your website, please follow the steps on this link to roll it back to an earlier version: https://wpastra.com/docs/rollback-to-previous-version

  Best regards,
  Ariel H.

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