Strange behavior of the website

Hayo Kindermann

• October 10, 2024 13:49
• Edited

I suddenly get the following message in the website (http://dev.ok-bauservice.de/) when I want to save a change in Brizy: "Die Seite konnte nicht veröffentlicht oder gespeichert werden". "Diese Seite muss aktualisiert werden. Du hast diese Seite (oder eine andere Seite) wahrscheinlich in einem anderen Tab oder Browser aktualisiert."
After clicking on "Refresh" and trying it again, the behavior is exactly the same. We suddenly have this problem on all pages of this website. Two days ago we were still able to make changes to the page.
The page is not open during this time in any other tab or browser on this or any other computer.
Is this a known behavior? Do you have a solution to the problem?

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• 

  Ariel H.

  • October 10, 2024 14:10

  Hi Rolf,

  Thank you for reaching out to us.

  This issue often occurs on websites using WordFence, or similar security plugins. Disabling the Firewall or setting it to learning mode often fixes the issue. You can find more information on this here:  https://help.elegantthemes.com/en/articles/2395855-how-to-fix-saving-issues-while-wordfence-plugin-is-enabled

  If this doesn't help, try to isolate the issue by disabling all other plugins besides Brizy and Brizy Pro to check if it's coming from a plugin conflict. If this resolves the issue, gradually enable the other plugins one by one as you test and edit your pages until the issue comes back. This will help you determine which plugin is causing this issue.

  If the issue continues, could you kindly give us temporary access to your WP Admin? This will allow us to further investigate the issue. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/21902253926546
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Hayo Kindermann

  • October 28, 2024 10:52

  After the strange behavior is back, I'll send you a temporary access, as suggested.
  Hope you can help with this.
  
  Best regards,

  Rolf

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• 

  Ariel H.

  • October 28, 2024 12:25

  Hi Rolf,

  Thank you for your cooperation.

  I have inspected your site; however, I am unable to replicate the issue.

  

  Could you please try clearing your browser cache or using another browser to see if this helps?

  Best regards,  
  Ariel H.

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