brizy update, site page wont update, header show at top but live at bottom

Edgar Herrera

• October 07, 2024 22:24

main page is fine https://iglesiacasadelibertad.org/

 

 

inner pages, navigation show in edit mode in right place at top but on live shows at bottom 

example: https://iglesiacasadelibertad.org/politicadeprivacidad/

 

one page I tried to move block and update and the page went blank wehn live:

https://iglesiacasadelibertad.org/proximos-pasos2/

not sure how to fix this. 

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  KC George

  • October 08, 2024 10:03

  Hi Edgar,

  Please check if the block above the header, with the black background color, social icons, language switcher and the Donations button is a global block or not. If it is a regular block, kindly make it a global block and check if that resolves the issue.

  

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  Edgar Herrera

  • October 09, 2024 19:54

  hi KC, the block was not global so i made it global , but once i updated the page the page went blank on live. 

  I reached out to hosting compnay to see if any issues with cacheing, php or java. they couldnt find anything.

   

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  Ariel H.

  • October 09, 2024 23:01

  Hi Edgar,

  Thank you for the update.

  Please provide us with temporary access to your WP Admin page so we can look into this issue. Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/21840105068562
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Edgar Herrera

  • October 10, 2024 00:12

  I have sent info over via email, please let me know if you received and were able to get access. thank you!

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  Edgar Herrera

  • October 10, 2024 01:07

  update: page started working, i am able to update and mobile menu works!! 

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